Back To Nature Pets & Grooming — Local services in New Castle

VERY DISAPPOINTED IN THEIR SERVICE!!!!

My kids wanted to see a puppy and the lady told my husband that the dog was not allowed to be pet because he was stressed, unless we were 100% sure of buying him. Later, I approached her about another dog, and she immediately raised her voice at me saying that all the animals were stressed and were not allowed to be held. I told her "OK" and in a nice way made a suggestion to her about maybe putting up signs or advising people as they are walking into the store that pets are not allowed to be held at the moment. The lady continued in a very rudely almost yelling at me that "customers take the signs off because they get upset about not holding the pets." At that time, I turned to my family and told them to that we were leaving and the lady decided to make a last nasty comment saying "If you don't understand it's not my problem" (this came after I was done talking to her, had turned away from her and was about to walk out of the store with my family), it was a completely rude and unnecessary comment!!

I had previously bought a dog there (the rotti on my profile, which I love and adore). However, I can guarantee that if I would've been treated the same way, I would've just walked out and never bought him. I can also guarantee that I will never purchase anything from that store and will deter my family and friends from going there. I wouldn't want them to be mistreated the same way my kids, husband and I were.

LEARN HOW TO RUN A BUSINESS AND TREAT YOUR CUSTOMERS, AS YOUR BUSINESS DEPENDS ON THE CUSTOMERS!!

-A customer cannot guarantee that they want to purchase a dog, before or after they hold the dog.

-If you are truly concerned for the dog's safety and well being, you should have already put up a sign, strip, or a wall that would keep people away from the dogs. Yet, she was willing to take the dog out if we assured her we were going to...

I purchased a puppy (Yorkie/Bischon mixed) less than two months ago. The puppy had maybe 4 or 5 siblings. I scheduled an appointment with the Vet as soon as I could to ensure that the dog was healthy. The dog had Cocidia which is not worms but parasites found in his stool. The dog had diarrhea, mucus and blood in his stool. It is contagious to other animals and if not treated it can be life threatening. Which means his siblings also had Cocidia. I purchased a monthly plan from petsmart to ease the cost of anything that came up. I was charged a little over $13 for the puppies medication only and went back to the pet store to get a refund for that medical bill as it's stated in the agreement. The gentlmen (Owner) didn't give me any problems with that refund. The agreement covers 20 days medical charges , however, it takes time to see results after the prescribed medication so of course, 20 days was not enough. I was back and forth with the Vet to ensure the puppy was ok and still waiting on the next visit to confirm. The dog is adorable! However, this pet store needs to ensure these animals are FREE of any issues before putting them up for sale. I did go back to the store with all my receipts hoping to get a refund. The lady there said she would talk to her husband and get back to me....Never heard a word from them. I strongly suggest that if you purchase a puppy from them to ensure that all issues/problems are resolved before purchasing and if possible, use your own Vet to evaluate. My family has already got attached to our fur baby and it hurts my heart to send him back with other contaminated puppies. I hope this helps anyone that is looking to purchase from them. I hope the owners read this review and...

On 6/24/17 I purchased a silky terrier from this establishment. I was told that the puppy was healthy and had all of his shots. The dog would not eat and barely drank I purchased the food from the pet shop that the dog supposedly had been eating. After having the dog for 2 days and him not eating or drinking or showing any active signs I called the owner Andy (whom was very nice) and explained the situation he immediately met me and picked up the puppy. On 7/2/17 I picked up the puppy he seemed to be better but by the evening the dog was nearly lifeless again. On 7/4/17 I spoke to Julie and told her yet again the dog was not eating or drinking. We met and although it was already discussed that I wanted a refund she came without my money. I was told that I could pick up my money on 7/6/17 when I got there she wrote me a check which was drawn off a bank out of Delaware I went to deposit the check only to be told that it couldn't be accepted because I was not filled out correctly. I immediately notified Julie of this and asked that she refund me in cash because I've already been inconvenienced a great deal by purchasing a sick dog and not to mention all of the food and accessories that I can't return. Of course she didn't and I had to pick up and deposit another check. She was very nonchalant to say the least and unapologetic for this entire ordeal. I'd never purchase anything from this...