Masala Kitchen — Restaurant in New Castle

On a rainy and cold saturday night, my wife and I didnt feel like cooking so we opted to eat out. While browsing through local restaurants, we came across this vegetarian Indian restaurant. It was also located on a familiar place where we do our shopping for fresh vegetables inside New Castle Farmers Market. Upon entering the restaurant, we saw one employee sitting in the back. We picked up a menu and proceeded to sit down. Not sure how they conduct customer service, but it was quite non existent. Puzzled by the fact that the employee didnt move from his seat in the back, we went to the empty register to order. Only then did he decide to get up. We ordered samosa, vegetable puff and two entrees along with mango juice and mango lasse. He gave us a number and told us the kitchen would call our number when ready. After several minutes, the kitchen called our number, but it was only for our vegetable puff. I proceeded to get up myself and grab the tray. Several minutes later, the samosas were done. Again, I got up to get a tray from the kitchen. At this moment, I realized the gentleman wasn't there to serve us. He never even told us where to get our drinks. I found our mango drinks in the fridge and got them myself. Next, one of our entrees was called up. Again, I went to the kitchen to retrieve it. At this time, it was getting "busier." By that, I mean three additional tables. We were the first ones there around 630pm. As our final entree got called, the gentleman finally brings us our food. I guess one out of four trays isn't bad...Food tasted quite good, but service is basically nonexistent. Not sure if that's the intention of the restaurant. Just feels weird placing an order and going to the kitchen window myself to...

I come to this farmers market every single weekend without fail. This is the one place I refuse to step food inside ever again. Tried their food 3 times, first time the food was stale. Second time was the same thing again. Third time after a long time avoiding this place I gave into my cravings of wanting chole bhutare, despite my iffy feelings about this place. Guess what? My friend and I both got FOOD POISONING.

We had a trip to go on, but instead got sick. It was horrible. And we are a 100% certain it was this place since we had nothing else to eat the rest of the day from the nausea.

Highly disappointing. And gross. Ruined the trip for us. Genuinely don’t understand how or why...

Firstly, its sad that this place is not open everyday because it is inside the farmers market which is open from Thursday to Sunday only. We have ordered Chaat platter and Pav Bhaaji. Pav bhaaji is damn good. It felt so authentic. Chaat platter is tasty too. I just felt that the poori's are not very fresh. I would definitely go back to try more items. The service is quick enough and staff is courteous. Note: On Thursdays, the restaurant is open for delivery only.

Update: It didn't live up to the standard it set the next couple of items we went there. It felt like the items were made by a different chef and it is not...