Kennett Square Ace Hardware — Local services in New Garden Township

We purchased a small home safe and wanted a second one so we ordered another one at the store. We have seen them at Lowe's and home Depot but we like to support local businesses and have been shopping here at this ace on the regular we live right here in Kennett. So we get a call tonight the safe is in and when can we pick it up ? We say Friday morning no the staff member says ok then I say I can pick it up tomorrow possibly at noon on my lunch but might be by five pm mind you did I say we shop there and are supporting the business and this guy says no we cannot hold it till five what seriously? I am in the customer service business and to me this is totally unacceptable I will be taking my hard earned money somewhere else this store couldn't even hold this second safe we ordered for under 24 hours ridiculous in my book shameful...

I like to shop local where I can and support small family businesses. I frequent this location often for everything from shovels to paint to screws. They carry top tier power equipment and grills. The entire staff is very knowledgeable and incredibly helpful!

Please note that local businesses cannot always compete with the pricing paradigm of big box stores (the lower rated reviews re: pricing are unfair in my opinion). However, you’ll often find items on sale at this location and I find most prices are pretty competitive. So happy we have a great hardware store near...

Just wanted to give a big THANK YOU to Andrew he is the perfect employee! We purchased a battery operated sprayer from Ace which did not work! Called the store spoke with Andrew who gave us some things to try and said if that didn’t work bring it back he would look at it. We brought it back he tried to figure it out still didn’t work so he exchanged it and got us back on our way! He actually cared about our business and said he didn’t want us sitting there when we can be out making money! Very caring and respectful! Awsome employee! Ace is blessed...