O'Reilly Auto Parts — Local services in New London

Best place in the area for misc automotive needs.

I'm already in the industry selling parts, I come here for what my company doesn't carry or what I need right away. I've been going there since right after they opened, much better than the existing places around! Their specials & rebates are front & center, they don't mind helping with sale items to get you the best deal. They also get to know their regulars a bit, I have a great sarcastic rapport with some of them.

Some prices are higher than other stores, but I'm typically ok with that because when I leave there I feel confident about them & don't feel like I want to sue for those last sore moments of my life back.

Since others are mentioning who they dealt with, I'll say Michael is my favorite. He's helpful, but goofy too. Just awesome to deal with.

Great job, guys! I'm happy the company expanded into...

My boyfriend and I needed a new battery for his car. Couldn't find a particular battery he was looking for. Called many places and the answer was sorry we have to order it. We called O'Reilly's and the answer was we don't have it in stock but we will order it right now and you can come by in a few hours and we will install it for you. To me thats amazing customer service. We got there and a woman came out and took out the old battery and had a little difficulty putting in the new one, called for help but didn't give up until everything was exactly how it should be. For I think 5 bucks they Even dispose the old battery for you. We paid over the phone by calling in the car. Covid friendly service. Five star service in my book. We will...

I purchased spray paint for my truck online and picked it up at O'Reilly's in New London. The staff was very nice, and my purchase was ready on time. However, after following the instructions to the letter it was clear that the sprayer part was malfunctioning. That ruined the area on the truck that was getting painted. I called O'Reilly's and explained the situation. They told me to bring it in, and I could exchange it. But when I arrived at O'Reilly's to exchange the defective paint I assume it was the manager , said unless I did not use it I could not exchange it!?? Faulty sprayer. Why could I not return that especially after I called and was told I could? Waste of time and...