Machu Picchu Tours — Local services in New Orleans

I initially intended to leave a 5-star review, but I must explain why I cannot.

We have used Machu Picchu’s cruise parking services twice—once in 2023 and again in 2025. Our 2023 experience was fantastic. Booking was easy, pricing was fair, and the service was exceptional. They made the entire process seamless, especially upon our return. We simply called to inform them we had arrived, and the shuttle was there in under 10 minutes. They even had our vehicles turned and facing the road for a quick exit. The staff was efficient, professional, and courteous, handling our luggage with care.

Our 2025 visit started just as smoothly but, unfortunately, did not end on the same positive note. On embarkation day, everything initially went well. We arrived, parked, paid, and were on the shuttle in less than 20 minutes. The driver navigated the Mardi Gras traffic efficiently, getting us to the port without issue.

However, our return experience was significantly different. We waited approximately 50 minutes for the shuttle, and when it arrived, the driver informed us that he still had customers and luggage to drop off at the Norwegian terminal, meaning not everyone in our group could board. He estimated a 15-minute wait for his return, but it ended up taking over 20 minutes, bringing our total wait time to around an hour and ten minutes. While frustrating, we understood that delays were likely due to Mardi Gras traffic, and we were still prepared to give a 5-star review despite this.

The real issue arose when we arrived at our vehicle. My wife immediately noticed damage to the back passenger side. She brought it to the owner, Angel’s, attention. At first, he dismissed it as something that could be buffed out. Upon closer inspection, he realized it was more serious and asked my wife to get an estimate. The estimated repair cost was $3,200, as the entire panel would need replacement. She promptly emailed him the estimate.

Unfortunately, Angel called back and denied that the damage occurred on his property. Worse, he accused my wife of lying, stating that she "knew in her heart it was already there," before abruptly hanging up on her. This was both untrue and unprofessional. The damage was clearly fresh, with paint scraped off. She attempted to call back multiple times, but he refused to answer. When he finally did, he maintained his stance that the damage did not happen at his facility.

When my wife asked if there were security cameras that could verify what happened, he admitted there were none. This was concerning—how is this a "secure" lot without surveillance? Regardless, he refused to take responsibility.

To be clear, the damage itself is relatively minor, and we acknowledge the possibility that another driver may have caused it without the staff’s knowledge. Given that this is New Orleans, where parking lot dings are common, we might have been more understanding had the situation been handled with integrity. However, the way Angel responded was unacceptable. We are not the type of people who demand compensation without reason—we simply expect honesty and respect.

It’s truly unfortunate, as their service itself is great, and the rest of the staff was wonderful. However, because of this experience, we can no longer recommend them...

Had the WORST EXPERIENCE with Machu Picchu (MP) parking. I am an educator and I have a lot of patience and always look for the positive but my limits were tested with MP. We were in NOLA for a cruise and used them for parking Do Not Use Them! Was given a piece of paper with instructions to call them when we reached door two at terminal at end of cruise. When we called were told they would be there soon (took 15 minutes when dropped off) and to wait at door 2. We waited 30 minutes at door two and I called back Angel the manager and was told that it wasn’t that long since we originally called, he was very arrogant and rude, I checked my phone he was right it had only been 28 minutes, lacking any costumer service skills he said to wait at door two and they would be there. After 10 minutes we see the MP mini bus loading in the middle of street in front of door three, we gather our luggage along we four other riders of MP and head to the bus only to be told it’s full. I asked the driver why he was picking up here in front of door three he said he was on his way down to door two but should probably not have stopped in the street at door three. He said he would be back. After he left I called Angel back and said the bus had just left without us and he told me that WAS BECAUSE WE WERE IN THE WRONG SPOT! After another 30 minute wait we get on the bus and get back to garage an hour and a half after calling them. Angel was not apologetic even when his driver admitted to not loading at door two. Save yourself the stress and use...

Our driver was awesome. Very friendly and helpful in every way. Got us to the ship in plenty of time despite Super Bowl traffic all around us. He told us exactly where he would be when we came back so there would be no confusion. Couldn't ask for a better experience.

Return to Port: I called the provided phone number as instructed and spoke to Angel, who is an older Hispanic man. I told him we were back at the terminal and told him I had just seen his bus pull away. He began yelling at me like a 5 year old stating that I got left behind because I wasn't in the right place. I told him I was already walking there when I saw the bus depart, and he again started chastising me for not being there sooner. When I tried to explain that I had just managed to procure my luggage, and explain that I wasn't upset, but merely verifying that the bus would be returning, he kept yelling "stop talking, let me talk" over and over. I don't care what business you're in, talking down to a customer is never going to go over well, and raising your voice at someone merely makes you look foolishly. Using this service is a mistake I will...