AnswerOne, Inc. — Local services in New York

Awful experience on the customer side. The person who answered my first call didn't realize I was already on the line. She was screaming at her child. Hmmm. She then went on to tell me that she was not allowed to relay a message that my medication had not been called in to the pharmacy on Jue 26. It's July 5. I was told that they would not contact my medical provider and she would get the message whenever the provider called in. Suppose she's on vacation? Why isn't there a system to cover patient cases on days off? And, I don't have to tell you what my call is in reference to -- doing so is a HIPPA violation. This level of professionalism is what I expected after my first call. I know we're in a pandemic but why are essential providers scraping the bottom of the barrel. Customer service is...

I have been a client for almost 20 years. I was referred by another physician. It was a great referral, and I am a loyal customer. Answer One has not only served as my answering service, but also as my receptionist and scheduler when my office had a fire and we were displaced. They helped my office keep running during that difficult time. Their staff are knowledgeable and respectful. I highly recommend them. -Dr. Karen...

We have had Answer One as our answering service for many years now and we are very happy with the service they provide. The staff is always polite, patient and professional especially when dealing with some of our rude and obnoxious tenants who call to leave messages. They have been extremely helpful and prompt in relaying messages to us. Thank you to all of the staff...