Bobby's Department Store — Local services in New York

Went to Bobby’s on 10/26/24 to return an iron that wouldn’t get hot. Original box, receipt and new bottom, never actually use because it wouldn’t get hot. Johnny the supposed manager or whatever tried to get my mom to get a new one though she was within the store policy. He states that, “it’s used because she put water in it. How?! Not only that my mom has been going to Bobby’s since I was a kid and I’m in my 40’s. She knows the black guy at customer service because she goes often and is friendly and holds conversations with everyone. That’s just who she is but this Johnny tried manipulating the situation when she said “no”. She didn’t want a new one or different brand just her $20 back/tax. She spent over $150 when she originally bought the iron with other items. I wish we lived closer because I would have bought back every single last item. I recorded immediately because I watched and listened as he was trying to make a deal about the water. Water or not it didn’t get hot and she didn’t want it! I recorded from the time I stepped in to the conversation. He eventually gave her the pink slip but WHY DID IT TAKE ALL OF THIS FOR SOMETHING SO SIMPLE. Plus she uses access-a-ride to get across town to the store for us to start holiday shopping and planned to spend way more then the iron he didn’t want to return. Like it stated she’d already spent $150+ days prior and we planned to buy more. Her things list and my my list would have been about $200-$300 separately. I am remodeling and planned to to buy a lot of home goods. Bobby’s don’t deserve my money. HORRIBLE, Horrible. Shame on BOBBY’s. This is not okay at all! I wish I could...

Horrible experience. Never going back. Went to get something quick for my granddaughter and asked for assistance to reach an item placed high up on the wall. The worker looked at me and walked away. I asked her again, and she didn't respond at all. Okay, I found a customer who got the items down for me. I get on the line, pay for my items. The items are placed in brown paper bag. Paper bag rips before I get to the main entrance, I go back and ask for another bag (cause this one has a hole in the bottom) She says oh the hole is small you don't need another bag (plastic hanger is hanging out the bottom of the bag) just push it in. I say, " Please give me another bag." she snatches the bag. Takes the items out and put them in another brown paper bag while calling me a bad word in her language (per Google translate). Sits the new paper bag on the counter and walks away. Ok, I reach for the bag, and the hanger has torn the bag on one side. I ended up returning the items with another cashier because if you act like you don't want my money, I can spend my...

Who doesn't know Bobby's! Omg! Let me rephrase that which I wrote here! Which West Indian island person don't know Bobby's Department Store! Its a local store great deals on household items and the prices are reasonable which makes it a staple business in Brooklyn. 😏What they say about businesses such as Bobbys? smh! But however the noise of nay sayers in the market is not the sale...Oh oh...Oops there it i$...there goes "the West Indian community" again as it wars all tongues tales awagging armed with pictures/videos...of themselves...action packed masqueraded as one1 descent woman bu$ine$$Life who they mimic to destroy😏but each one1 of you...are all sore thumb$...frantically sadly malfunctioning! But "Stay within your$elve$"😏I am "that..." woman...