Happy Flowers — Local services in New York

My friend ordered the flower for me from out of state trying to give me a surprise for my birthday. However, the company call me while I was working busy on a a Saturday in the office and tell me that I have to go down and pick up the flowers by myself since the delivery man can not find a parking. Then I asked if the customer pay delivery fee or what. He said yes they did, but not including a parking ticket. So to me, by saying that it's already a bad customer service. I told them so if your customer did pay for the delivery then it's really your responsibility to find a parking and delivery it to my office. I am WORKING at work, not sitting there playing my fingers. If my office don't really need me, I guess I won't be sitting on the office on my birthday. Surprisingly, he asked me if I'm familiar with this area. Guess what? I worked in this area for 10+ years and I drive to work everyday, also with at least 20+ customers coming in and out to our office. Really no one complain like this company!!!!! I asked him who is the sender, but he refused to tell me and said you gotta come down get the flowers then you will see. (Seriously if I know if from my friend that we live in a long distance, i might have send someone down to pick up the flowers for me.) Anyway, I said if you still insist that I come down to pick up then I will call your office to complain! But his answer really surprised me! He said, "You can call to complain but I am the OWNER and I don't care! So I right the way refused the delivery and tell him he didn't do his job right! I requested him to cancel the order and refund the money to his customer!!! (If this order is not refunded, I will post an update) Thank you for ruin a surprise from my friend on my birthday! Can never trust this...

Be prepared to get yelled at when you deal with this place. I ordered a bouquet to be sent to my friend as a surprise for her birthday. I paid a $10 delivery fee, on top of the $130 for the bouquet itself, and expected the flowers to be delivered to her work. On the delivery date, I got a call from the owner telling me that they will not deliver the flowers up to her office because he is unwilling to ask his driver to find a parking spot. My friend was expected to drop everything at work and receive the flowers downstairs immediately, otherwise the driver would leave. When I proceeded to tell him that I paid a delivery fee, he said he will not inconvenience his driver by asking him to find a parking spot. He said if I wanted the bouquet to be delivered to her door, I would have to pay an extra fee when nothing like this was ever mentioned when the order was placed. I was told no florists in either Flushing or Manhattan would deliver up to anyone's office and this is the way he has been conducting business for the last 20+ years. This is not the first time I've ordered flowers and never have I ever come across a florist that does not deliver door to door and asks for extra money like this. Most importantly, the owner had a big attitude problem. He was rude and confrontational. Will never order from this...

So I ordered flowers for a funeral, the owner said they would deliver the flowers same day, the flowers never made it to the funeral home which is literally five blocks away. I called the florist back they stated they delivered the flowers to the funeral home, so I called the family the funeral home no show on flowers,when I asked if they got a signature from the funeral home the florist said no, I was I informed by the funeral home all deliveries get signed for, ive done business with this funeral home for over 40yrs, so I guess nowadays funeral homes take random flowers from strangers off the street.. and never make it to the families but decorate the funeral parlor... really, your either a moron or a lair, Either way I’m disputing the charge and warned the locals never to use this florist, you can’t make this up.. how do you stay in business...no ticky...