Key Food Supermarkets — Local services in New York

There is just something inherently wrong about the human interaction that occurs in some areas of New York city. When you go into the stores in Brooklyn and by specification in the Flatbush/Nostrand Avenue areas there is such scant regard that is shown to customers. It shows itself up just in the way goods are shelved and stacked. I went into Key Food because I know they sell Bammy (a staple food made from cassava- it's more Jamaican than just Caribbean). When I first went to this store, I walked all the cold and dry goods area trying to locate it because someone told me it was sold in the store. I asked one cashier but she didn't know where it was located in the store. One Spanish fellow told me an exact location, however, when I searched it wasn't there. Unknowing to him the item was restocked in a different location. It was almost as if they were hiding them. On this day in question I went back to the store, I went to the same location on the cooler to find my sought after Caribbean delicacy. it was no where to be found. I went to locate a store attendant to help me to locate the item. He mentioned with much confidence that the item was available and in the same location I had found it previously. Well, I assured him it wasn't. We walked back to the cooler- and of course it wasn't there. I decided I wasn't leaving until I found the items- I had accepted their shabby way of housing and displaying items that are dear to Jamaican customers. We were about to walk away when I encouraged him to check the entire area close to where the item was previously- just as I figured the Bammies were swamped by some taco dough you could barely see them. They were bawling out to be recused from Soho wrestling tacos. I chided him for not taking care to properly shelf 'our' food items- he just laughed at me. I thanked him warmly and went on...

Disappointing Experience at Key Food

I’ve shopped at various supermarkets, but my experience at Key Food was by far one of the worst. First, the store was incredibly disorganized. Many of the aisles were cluttered, making it difficult to navigate with a cart. I also noticed multiple expired items on the shelves, which is completely unacceptable for a grocery store.

The produce section was another disappointment. Several fruits and vegetables looked wilted or bruised, and some even had mold! It’s clear they’re not maintaining the freshness of their stock.

On top of that, the customer service was lacking. The staff seemed uninterested and unhelpful when I asked for assistance finding an item. The cashier was rude and rushed, barely acknowledging me as I checked out.

Overall, I expected a much better shopping experience, but I won’t be returning. There are plenty of other supermarkets that prioritize cleanliness, quality, and customer service, and Key Food definitely falls short in all...

This store has made attempts to not be a “poor”neighborhood key food (just go into other key foods and see the comparison. It’s disgusting how different the stores are) but alas. Still over priced (minus special deals. Regular groceries are double, sometimes triple the price of other super markets), still dirty, still miserable people working there. I usually only go to replenish quick ingredients for meals, but today was the last straw. Some of the employees (some are very kind) are too miserable and treat customers like complete garbage. Ask a question, get a stare and a huff, then no answer. It’s as if we aren’t even human and not worth their time. I get it, you don’t want to work there, at least treat people with just plain decency. Thank god Aldi moved in. I won’t be going to any key foods, I’ve truly had enough. And this neighborhood deserves better. Hard working people just trying to buy some over...