Lockwood Greenpoint — Local services in New York

I trust this correspondence finds you well. I am compelled to address a recent visit to your establishment, during which a disconcerting incident unfolded, leaving an indelible mark on the shopping experience. It is with a sense of disappointment that I articulate my concerns regarding both the perceived discourtesy and evident racial profiling that transpired.

While perusing the cocoa mix section, my friend noticed a peculiar behavior exhibited by two female associates who appeared to engage in inventory management in her immediate vicinity. The disconcerting aspect arose when the demeanor of these associates markedly transformed upon the arrival of white patrons. The disparate treatment was palpable and raises disquieting questions about the principles underlying customer service.

Post-payment, my companion observed the same associates congregating near the cash register at the rear of the store. This observation, coupled with the discernible difference in treatment, compounds the disheartening nature of the encounter. It prompts reflection on the implications of such conduct within the broader context of customer interactions.

In the spirit of fostering an environment that transcends racial or ethnic considerations, it is upon establishments to diligently address any semblance of prejudicial treatment. This not only preserves the integrity of the shopping experience but also aligns with expectations of inclusivity and respect.

I implore you to scrutinize this incident earnestly, reassess customer service protocols, and institute measures that underscore fairness and impartiality. In doing so, you not only rectify a specific occurrence but also contribute to cultivating an ethos that resonates positively with a diverse clientele.

Thank you for your consideration of...

Always thought this was a cute shop, never found the assortment of goods actually great, but a nice place to stop for a quick gift. Last time I went in with a friend and it felt like we were treated differently based on skin tone. The man working the cashier (hadn't seen this person before) didn't greet us when we entered the store and they greeted literally everyone else (even while dealing with customers). Then he wound up making disgusted faces at us when I mentioned to my friend that it's a cute shop, but not my favorite (we were near the back of the store, my private conversation really isn't your business, or grounds for maltreatment in this case). He also seemed to follow our movements around the store. Needles to say, I'm not going back or supporting any of their other locations. I hadn't experienced that treatment before at this store by any of the other staff, so it was disappointing, but not happening again. I can tell when I'm...

Cheerful and colorful neighborhood shop that stocks gifts, small accessories and home decor in an affordable price range. Filled to the brim with delightful thinks you never knew your couldn’t live without. Super helpful customer service. A welcome addition to the...