Alter — Local services in New York

Lovely store. Terrible customer service. We bought a pair of pants for several hundred dollars, which developed holes in identical spots on either side, clearly as a result of a stitching product defect. Tried to replace or return them within the return window but the store refused, stating they “did not know how the pants had been worn”. They were quite rude about it as well. So buyer beware, anything you buy here you’re gonna get terrible customer service if the product...

I was excited to shop here and was nice to see a lot of cool fresh clothing from their website. I bought a shirt here and I only wore it twice before I started to see holes. I didn’t even wash it yet. So disappointing that the material and execution is cheap but the prices are high. Probably won’t be going back here again unfortunately. I usually won’t make bad reviews but I’m very surprised it got holes and is deteriorating so quickly...

One of my favorite shops in Brooklyn! They have their own line & they feature a bunch of cool independent designers, they got me and my partner hooked on Fried Rice, LF Markey, and many more. The associates are always super helpful and super friendly. Definitely one of the best curated shops around, 10/10...