Mr Chocolate Fountains Inc — Local services in New York

Let me start with the positive: they showed up on time, and the quality of the desserts was good. And now the frustrating part: my son has a peanut allergy, and my nephew has a tree nut allergy, as do several of our guests. I had a detailed phone conversation with Mike requesting no nuts in our ice cream toppings-- no peanuts, no toasted coconut. He said no problem, and confirmed that he would skip the peanuts and toasted coconut. I then wrote several emails on this topic. I will copy verbatim what I wrote in two of them, because it's relevant: Email 1: "Are the 8 toppings in addition to syrups and cherries? (And I know we'll have fewer because of our "no nuts request".)" Email 2: "And I know I sound like a broken record, but we had a scary incident with my nephew, and so I'm extra careful: can you please make sure none of the toppings have touched any nuts (peanut, coconut, walnut, etc.)?" So there we are at the party, and I see both peanuts and toasted coconut being given out to guests. When I told the team to put them away immediately and asked Mike what happened, why were there nuts out there, his first response: "Nobody told me!" I later got a small apology. Additionally, this is the service that was described in the email: "3 hours of continuous service". We didn't need three hours, but I expected them to serve for the 1.5 hours we had discussed, from 5:30-7 pm. Or least until 6:45. At 6:26, they were already packing up to leave (all of the ice cream toppings were packed up except the sprinkles at...

Mr Chocolate fountain is the worst! I usually don't leave reviews, but because I'm so upset and wouldn't want anyone to go through what I went through with this business that’s why I'm leaving this!

I paid them $627 for their combo package of ice cream, cotton candy and popcorn for my daughter's first birthday. I had printed a menu given to my guests that states all this were available options and everyone looked forward to it. When Mike arrived, he brought only the ice cream!! he told me his popcorn machine broke yesterday (which he never informed me prior) and he forgot the cotton candy bowl (how unprofessiona)! He said he'll refund me $200 for the services he couldn't provide and he ended up sending $100!! He states he paid $50 for parking. It’s surprising he would still charge me for parking despite the inconvenience caused to me and my guests!! I have tried to reach him to send me the rest but he ignores my email. Not only did he make me seem like a liar to my guests but he also stole $100 from me! Avoid this business as much as you can to save...

Buyer beware! I ordered and paid for a chocolate fountain for 150 people. The attendant came with barely any dippers. He told me that he was given food for only 80 people. Even for 80 people, there were not enough dippers. I tried to reach out to Mike after the event but he never got back to me.

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