NYC Health + Hospitals/Metropolitan — Local services in New York

I went to the ER via ambulance due to tachycardia and breathing problems. I was instructed upon entry to sit in a chair outside of triage before my vitals was checked I was instructed to put on a mask. Keep in mind I’m having problems breathing and I’m also asthmatic. Both was expressed to the triage nurse who still expected me to put a mask on. After a minute or two I was given wrist bands. I noticed that I didn’t have my red band which lets whomever is treating me know I’m allergic to whatever beware. I informed the triage nurse of my missing red band. Her response was I doubt you’ll be given that but I’ll give it to you anyway. She gave it to me and disappeared. I’m assuming this wasn’t important to anyone because before proceeding to check my vitals she answers a person call from her son about his 9:30 baseball practice and how he needs his uniform. They go back and forth about where his information is and who’s taking him to practice. Once she sorted out her personal affairs. She then come and take my vitals and leaves again. Minutes pass by again and then a nurse comes through the glass doors to let me know she looking for a space for me because there’s no beds. The same nurse calls my name and instruct me to follow her. She takes me to an area with 4 connecting seats facing pediatrics. Little did I know this where I will wait and speak with the attending physician. I waited there for sometime before becoming agitated due to being light head and dealing with chest pains. A nurse walks out the door for pediatrics and I asked her if she’s going to the front desk can she please inform someone I’m having trouble breathing and I feel light headed. Her response was I don’t work in this department I work in pediatrics. So I waited a while longer. A nurse then calls my name for a urine sample. She hands me the paper bag and points to the bathroom area. I walked there barely making it. I reached the bathroom and stumbled into the sink. I put water on my face and proceeded to collect the sample. Once done I came out looking for the nurse to inform her of my recent incident. She’s no where to be found. I returned to my bench area and waited. Time passes by again the nurse appears to take my sample and leaves me there waiting again. Some time passed by what seems to be forever and the attending physician appears. Only to ask me if I Psychotic and would I be open to speaking with a therapist because I looked stressed. I informed the doctor what may be the cause of my health problems and I haven’t been able to consume food or drinks due to this incident. I had to ask for certain procedures to be performed prior to my discharge being processed and was told he needed permission from his supervisor and he’ll let me know.( I’ve never been treated this badly in my entire life and I don’t go to the ER unless I have to)The doctor proceeds to leave time passes again. A nurse appears and informed me that they have my room ready. She showed me to room 10 and leave. Time passed by again and a nurse comes in instructing me to take some pills. I ask is it safe for breastfeeding moms. She looks at me shocked and says oh you breastfeed I’ll check with the doctor and come back. She then leaves only to return moments later stating she googled it and it’s safe. (What??) I shrugged it off and took the medication eagerly hoping it’ll make me feel better. I was told it’ll take a half hour to move through my system and take affect. I said ok 40 mins later the room was spinning my oxygen level drops to seventy my son took photos. The machine beeped loudly but no one came. I passed out. Then was awakened by a nurse that said I was being discharged and needed to get ready to leave. I informed the nurse I don’t feel well I feel light head and my heads pounding can I get an hr of rest hoping that’ll be sufficient enough to gather myself. He said he have to ask the doctor and left. The doctor came in and said ok. I hr later the Nurse asked if I was ready to go. I said I really don’t feel well. She said well it’s be an HR you...

Receptionist in emergency room was rude about sitting around her window not first window but second for bands however DR.JAY LEE his dope with his surgery very great at his work if I was anyone I will recommend him as your oral surgeon TY again DR.LEE I appreciate your great work he will be the first for any other surgery regarding dental and I will certainly putting in appts ahead just for him just relax and he got u the nurses was very kind his team was very professional great work please get a oral surgeon is in need emergency room pacificly no one should have to wait regarding a toothache or tooth pain it’s serious and straight to the brain offering just pills and telling someone to make in appt goes crazy knowing appts is months apart dental services here has a whole great professional team Ty metropolitan they got a great team of doctors any complaints their also their to fix the problem so yes I refer metropolitan as my primary and permanent place to go for services and health issues and more their very intentive to your needs ty again I went to rheumatology the black student and supervisor nirupa was very disgusting asf towards me didn’t know shit bout my health regarding my arthritis and just prescribing anything to patients with arthritis that aren’t effective at all my arthritis has gotten worse since working with this clinic and will not prefer anyone to go to this clinic regarding any health concerns when it comes to arthritis supervisor is very discriminatory and deagatory towards patients student don’t know what he was talking about regarding my arthritis at all supervisor at this clinic is very much unprofessional when it comes to patients at that clinic and I will never go back regarding my health or arthritis that I am dealing with pitents are treated like Ginny pigs at this clinic and isn’t getting the help that is needed and discriminated against supervisor nirupa needs to ungo investigation by management of this hospital there should be non tolerance of discrimination between patients and doctors thanks but I’ll be choosing another hospital that is abled to attack the arthritis and problems I have regarding my situation with rheumatoid arthritis I don’t know wat my gyn gotta do with my arthritis but it’s non sense and irrelevant just like the supervisor at this rheumatology clinic I will not refer or ask that anyone uses this clinic for any type of help regarding arthritis I was told by the supervisor at this clinic with a dirty and nasty comment that I will not find any good care for my arthritis at any other hospitals which is very unprofessional and to comment on any other hospitals because I no longer will be using her clinic due to the discriminatory acts I have put in a complaint against this supervisor of the clinic and called 311 to advice the state of such discrimination this doctor/supervisor no longer needs her practice regarding patients health a new supervisor regarding such clinic needs...

IF YOU VALUE YOUR HEALTH DO NOT GO THERE!!!!!!!!!!!!!!!!

I had been been receiving Dental & Primary care from them over 3 to 4 years. The adage "This is the straw that broke the Camel's back " applies. Awaiting for verification from my PCP for a referral. Since he is not an admin assistant, I can understand, but to a degree. Through MYChart, he responded to my question. This was 2 weeks later. I was relieved my referral had already been issued. My PCP advised me to either call or go to the Specialized Clinic. It was a week later and I called to set up the appointment. I called and the Clinic apologized and said " the referral was cancelled". This is where it gets interesting. I was told my PCP cancelled it. And they could not tell me why. Great! I let a week pass, exhaled and called Metro, again. I spoke with a Representative. I wanted to place a complaint about the care I had received. She suggested I can speak to Patient Advocate. So be it. I asked what is their number? Leslie told me she could not provide me with the number but she could transfer me? I wasnt asking for a personal banking routing no. I was asking if the call was disconnected duing the transfer. We can talk about how idiotic this is. Id rather move on. Once I was connected to the Patient Advocate...I gave them the issue and would get back to me with additional information. The advocate contacted me within 45 mins. I was informed my cancelled referral was due to my situation was not a candidate for Surgery. WHAT SURGERY?! I wanted consultation I never received from a Specialist. This decision was made without me. Two people looked over my MRI report and said NOTHING! I received no phone call or otherwise. I will follow up with the Patient Advocate Dept to pursue placing my complaint. And this will be done. There is an added bonus to my story. The wonderful DENTAL DEPARTMENT. A few weekends back I was flossing and a small piece of my tooth came out. I wasnt too worried. I knew I had an appointment on Monday. Monday came and told the Reception and, finally, the Dentist. I was told he couldnt do anything because I was here for Implant Consultation. I returned to the Reception and explained to them what occurred over the weekend. My gum is exposed how soon can someone see me. I was told they had nothing. And I should call the first week of July. Anyone with a right mind knows how something so minute can become infectious. I wasnt given a prescription for anything, and wasnt asked if I was in pain. I am sure it would not have mattered. PLEASE DO YOUR RESEARCH FOR OTHER OPTIONS. FOR SELF CARE THIS HOSPITAL...