Quest Diagnostics — Local services in New York

Horrible experience. I get bloodwork done every month and have never had someone hurt me so bad. I was left with a horrible bruise all over my arm which is absolutely not normal when blood is taken properly and was in horrible pain before and after. I even told her this feels worse than normal she just ignored me. Not only do they have inexperienced people taking blood and hurting people, I had the horrible experience for no reason because THEY NEVER PROCESSED MY LAB OR SENT MY DOCTOR MY RESULTS. So what’s the point of your establishment? Do you just take blood to take blood and waste peoples times? Because of their unpleasant and unprofessional workplace my prescription was delayed for over a week and my medication process had to be restarted. Completely disgusted at this place and the woman who is clearly incompetent. You should not be working with people and this is coming from a hospital employee. Yous do not care about your patients or customers. I’ve tried to call several times to resolve this issue and find out what stupid person was the reason for all my troubles but they have an automated phone service so they don’t have to be held accountable. Truly warning anyone who reads this to not come to this location. Absolutely not...

The check-in process didn't go well. I don't like this attempt to replace actual reception personnel with unreliable software. I checked in using the link on my phone, which you would think is extra simple and easy, but my name never showed up on the monitor in the waiting room. The link on my phone said I was checked in and didn't have to do anything else, so I trusted that at first. There was no reception staff, only a monitor where you were supposed to see where you were in the line-up. After waiting another fifteen minutes to see if anyone would call me or my name would appear on the monitor, and watching other people with later appointments getting called in ahead of their appointment times, I tried to check in again at the kiosk, but the kiosk software said I had arrived too late to check in and would need to reschedule or go on the wait list. This turned into a 40-minute delay to be seen, which was pretty frustrating, especially since I had to twice flag down phlebotomists walking past the waiting room so I could find out what was going on. It wasn't at all transparent, and it took excessive effort to make staff aware that I had arrived for my...

The service on site was fine, did not have to wait long and everybody was nice. However their website „myQuest“ is just the worst thing I ever had to deal with online. Could not verify my identify because their „smart tool“ that asks you random questions that have nothing to do with you like what college you attended and what color your car had and so on always were said the be answered wrong and therefore the identity could not be verified. Had to call the first time to have that fixed. Then I could not see my results I said available (0) pending (1), a day later it just said (0) at both…had to call again, they send me an encrypted mail with instructions to create an account to see the message, after setting up a password it just kept telling me that either username or password is incorrect and the account will be blocked after multiple wrong attempts, here we go again call number 3…… the gentleman in all of his kindness sends me an uncrypted email and I am finally able to see my test results I want to thank the academy, my family and friends without you this wouldn’t have...