Premier Nursing and Rehab Center of Far Rockaway — Local services in New York

HOW WE FOUND THE FACILTY: Case Manager Nancy at Northshore Hospital shared a list of in network insurance locations for our elderly father for short term “sub acute” (nursing home/rehab) services. Our primary thought behind out of home treatment was based on a on going infection which we chose to have round the clock monitoring. *ADMINISTRATORS- Admissions Director PJ was our first contact. He provided a tour without an appt (walk in) as well as an in depth summation of the organization, services and resources. PJ was consistently in communication, available , responsive, supportive and followed all the way through on all our needs outside of admissions. Samantha who assisted us with Medicare awareness and Medicare file management to best suit our family needs. Johana & Samantha reflect the leadership for sure. *NURSING- Director Elaine we also made acquaintance on day 1 tour. She was friendly & welcoming. She had great questions about our medical needs. We communicated our goals & expectations. She was extremely receptive & supportive through to the end. Assistant Director Bambi certainly follows leadership. She attended our frequent meetings for update. Thank you to the entire team. *OCCUPATIONAL & SPEECH THERAPY. Director Namesh. One miscommunication. It was not clear of the process to take our family out for follow ups. We over came quickly and professionally. Thank the young man who trained us on how to place our family into the minivan. (Braids or dreads, we regretfully did not get his name). We can say that the team here will secure your loved one. We saw concern. Thank you. *SOCIAL SERVICES - Susan is leadership here. She was available upon our admission from the hospital. That’s when we met. Susan is always available. She responds to email quickly. I did not have her direct extension so I emailed. She responded or showed up at the room to speak with us. Thank you. *DAILY CARE- Judy is our favorite of the bunch. Judy we are so thankful for bathing Dad, clipping his nails, your genuine patience with him, shaving his beard and dressing him. May the Good Lord Bless you and your family with Abundant Favor for your display of care. *LOCATION: Situated on a very narrow residential street. Pro-Private parking is available behind the building. Pro-Provides well light parking area. Cons- trash incinerator leaks drainage which obstructs the walkway from parking area to the building. Yikes! We suggest moving that compactor to another location asap. It’s creepy & foul even in the winter. *ENTRANCE:Always secured with a friendly greeting. Weekends included. Check in and check out is consistently done. The driveway is always accessible. Given a designated area for pick up and drop off which made it easy to bring our family member in/out for follow up doctor visits. *CLEANLINESS:Parking- was lots snow so we did not observe trash cleanup. *Entrance, Lobby, Gym, Communal Recreational Room & hallways - always clean free from debris starting early morning to evenings. No odors. *Room- we would give a thumbs up here. Continuously kept. No odors. No dust. All equipment and furniture are functional and in great condition. Side note, warm and toasty during the winter. No drafts. Room curtain are there for privacy. *ROOM BATHROOM- was maintained but can be better. Our first shared patient was great. We understand that each occupant has different needs, however our with second shared patient had an orange/yellow residue left in the restroom. We had residue in the tile grouts and a left over odor after cleaning. *FOOD:To our surprise, the food was tasty and presented well. (Yes, we tasted what they served to our family). Kudos to the food & beverage team for consistent , above average meals. Service times are consistent and food is hot at service. Kudos to the 1st floor team who we observed multi tasking to ensure food service was not disrupted every day. OVERALL, this organization provided services beyond our expectations. We are a very involved & active family. Day in, day out, every hour of the day, we had a...

To whoever is reading this. My name is Chandrawatie Ramnarain and I want to say Thank you to all the staff here at Caring Family Nursing & Rehabilitation Center. This will be my last weekend here and I can honestly say that I am very sad to leave. After having lumbar spine surgery I knew I had to go to a short term rehabilitation center. In the hospital I had a lot of choices and I am very happy that I picked this facility. After having surgery I was very scared that I would not be able to walk again. The rehabilitation department worked with me everyday to get me back up and walking again. I could say now that I am able to walk on my own!!! Which I thought I would never be able to before surgery. The facility was clean, room was nice and everyone took great care of me. From the nurses and CNA's on the unit to the personalized meal plan and the great activities the recreation had!!!! Every staff member here wants to help the residents!!! I would recommend this facility to anyone that would need short term rehabilitation, this is the...

My mom was admitted to caring family rehab for short term post infection in hospital. The short term staff is wonderful ! The staff is amazing, great, caring, loving ! The communication since my mom arrived has been on point! All the staff reaches out to me for any changes in my moms care. That means a lot for me . My mom is also very pleased with the way she has been treated. The rehab unit is nice, clean, quiet and comfortable! The rehab department is doing an amazing job with my mom. She has been getting stronger and is now able to walk again. They train her to do all the stuff she would have to do in the community. As she is going to be discharged in a few weeks we are very satisfied and happy that we chooses this facility! I highly recommend caring family rehab to anyone that has a loved one that needs short term rehab ! This facility will do a great job with your loved one as they are doing with my mom!!! Caring family rehab is the best rehab...