Procraft Design & Construction — Local services in New York

This was a horrible bathroom renovation experience from the outset. The entire project was supposed to take 2-3 weeks maximum, yet it required 6 weeks to be completed (and still is not done as Glenn abandoned the work). The tilework for my bathroom was done very poorly. The space between tiles is uneven, creating areas where no grout can be applied between some tiles. Grout was piled on top of tiles and not within the joints as required. There are multiple areas where grout is missing, and even when I pointed this out to the Procraft team, my feedback was ignored. The grout itself looks to be mixed improperly as it is crumbly and chunky throughout the bathroom. The tiles themselves look like they were cut with a dull knife as they have jagged edges along the borders of all the tiles. We also had metal tile edging installed, which was done completely incorrectly. There are spots where edge pieces don't meet evenly and overlap, which looks terrible. There's also grout piled onto the edging in spots, which is further evidence of how poorly the job was done. Further, the Glenn’s team attempted to "clean" the edging by rubbing with a scouring pad, causing irreparable swirls and scuff marks. There is even a section of edging that has a deep scratch. The paint job is even worse. They clearly did not bring enough paint as they tried to paint an entire bathroom with a sample can of paint. There are dirty hand marks on my wall from the contractor's team. There’s a yellowish band of paint around the border between the wall and tile as they clearly did not mix the paint correctly and/or put the required number of coats on the wall. They also glopped paint on top of my switch covers. Further, they failed to install an electrical outlet properly within the vanity. Inside the cabinet, the outlet is just hanging there and not properly secured in an electrical box. This is extremely dangerous as I have small children in the house!! They also stained my driveway by parking their construction truck in my driveway. It leaked oil over sections of my driveway, leaving dark stains. They “tried” to power wash the stains away, but they look worse than before. As they tried to remove the protective barrier from my wood floors in the hallway outside my bathroom, they indiscriminately ripped up the varnish on my floor. Further, instead of properly painting the molding inside the bathroom, they gooped on some caulking, apparently thinking caulk and paint are interchangeable. They also tried to install privacy film on the bathroom window, which came out with bubbles all over. They also left behind tiles that are clearly chipped, and never properly caulked the window sill in the bathroom, leading to potential water infiltration and damage. They also failed to properly mount the shower fixtures, leaving an escutcheon hanging off the wall. The shower area is unusable until I can have these issues addressed). Even though I communicated all of these issues multiple times to the team and Glenn, they were ignored. Eventually, the team stopped coming and Glenn ignored my phone calls. This, after multiple episodes of rudeness and insults from him. I can’t have them in my house anymore anyway since they cause more damage and additional problems the longer they work here. Take a look at the pictures and judge...

I could write at substantial length about my entire experience with Procraft. In sum, they were nothing short of first rate professionals who care about doing the work you need the right way. My project came first with constraints of the New York City DOB. More than a few contractors expressed, not only doubt that the work I wanted could be done the way I wanted it, but also had reservations dealing with the DOB. My project also came with a need to use uncommon materials with a remarkable amount of customization. Glenn saw the project as an opportunity to do something unique, with very unique material, without hesitation took on the burden of that project, and did not blink at the prospect of dealing with the DOB. To say that virtually every aspect of our project required the kind of customation not ordinarily seen, but also using supplies not commonly used, would be a gross understatement. I needed a fully non-combustible deck, all steel and composite, fully custom railing, and a newly enclosed area of our home. Glenn was remarkably detailed, patient with me, and communicated with me at every step of the way. He is a gentleman and an honest contractor with remarkable vision and skill.

His team, who included Glen, Ray, and a few others, showed a remarkable amount of skill and vision throughout the entire process. I handed them a project the likes of which more than a few contractors didn't want to touch, and it came out better than envisioned; and I champion myself as one with high standards. No one at Procraft cut a corner, compromised on quality of supplies, and were very honest at every step of the way.

I could go on and on but my review by now should be clear; Procraft is the contractor you need to call and hire. I told Glenn that, if at any time any prospective client wants a verbal recommendation, he's got it.

I have another project in mind next year, and they're my call.

There are two before photos and the remainder are the after photos.

Liam

May 2025 update on that other project I had in mind: Glenn and his team added stairs and a gate on the deck. Amazing work. Added two...

Procraft Design & Construction renovated my 5x8 bathroom and brought my vision to life with quality craftsmanship anyone could be proud of.

The preliminary permits and paperwork were a living nightmare but Peter of Procraft stayed patient, cool and calm with all the documentation required and other demands by my coop. Working together, we eventually made it through.

I live in a coop building built in 1938 and bathrooms were built rather tiny back then. So I naturally wanted to counteract this and create the illusion of space.

I came up with a design that was enhanced with helpful tips by business owner Glenn. Not only did he display vast knowledge of construction, but did it with a caring and compassion nature right from that start and sustained it through out the duration of the job.

With Procraft, you get the feeling that you are not just another number. Glenn values relationships and doesn't try to nickel and dime you like other contractors. He knows the profits come when you are honest, show integrity and build relationships. When other contractors were struggling and going under during Covid; there is a reason Procraft stayed in business.

After screening through more than a half a dozen contractors, I knew I struck gold with Procraft Design & Construction after my first meeting with Glenn.

The team is an absolute pleasure to work with and possessing integrity and honor. This is definitely a 5 star company but don't take my word for it; Call them, meet Glenn and find out for yourself.

In conclusion, I'd like to say all my concerns were addressed with professionalism, respect and the transactions were smooth thereby providing excellent customer service.

Procraft are natural problem solvers. I will be a repeat customer and I highly recommend this business if you want high quality work done right at respectable prices. When my bathroom door arrives in December; I will post...