Specific Gravity — Local services in New York

Some nice jewelry, but incredibly rude and unhelpful service. My husband bought me a pair of beautiful glass earrings here, and after trying them on, I noticed what appeared to be a design flaw in the posts (at least for my ears). I love the earrings, and wanted to see if there was a way the artist could fix the posts for me, so we went to the store to discuss it. I left my earrings there, and was told they would get in touch with the artist, and email me with various options for a change or possible removal of the posts. (Due to the delicate nature of the earrings, the woman we spoke with said she wasn't sure what could be done with the glass, so it was definitely a good idea to speak with the artist first rather than just bringing them to a regular jeweler). I waited 2 weeks, and no response. I emailed, and explained the situation, and said I never heard back from anyone, and that I would just come pick the earrings up. The email response gave me store hours to pick them up, but no apology or explanation of why the artist was never contacted on my behalf. I got the earrings back, then emailed to ask for the artist's name and contact info so I could get in touch with them myself, and received a very rude response about just taking them to any jeweler to be repaired. I again asked for the artist's info, and received no response at all. It's amazing that they are refusing to give out simple information that would be helpful to a customer. I do not recommend this store - use their artists page, and contact the artists directly on instagram or their personal website to inquire about purchasing. The customer service here is...

Months ago, I passed this shop on a walk with my sister and she pointed out a beautiful necklace she liked in the window. Then this week, I was looking for a gift for her, and went on their website and it was sold out. I called the store to ask if they had any left in stock, and although they didn’t, Arnold texted the designer for me to see if they could make one… and they DID! Arnold even arranged a pre-payment for me so I could bring my sister to the store to pick it up as a surprise. I was so blown away by the amazing, warm, personal service, and the fact that the designer went to the trouble of dropping it off personally. It made the gift so much more special. I look forward to finding many more lovely gifts here, both for others...

The short version: Specific gravity made my wedding ring and it is outstanding!

The longer version: I was looking for someone to reuse gold from my great-grandfather's watch and my grandparent's wedding rings so that my ring would contain that history. Most places won't do anything like that. When I found Erin and Specific gravity I was so happy. Not only would she do that, she also talked me through all the ways she could make a ring, and all the embellishments should could put into it. One cuttlefish bone casting later and I have a ring that just...