Valhalla Vitality — Local services in New York

Poor Accountability, Coordination and Communication. I am struggling to put into constructive words how upset I am with this company! I first ordered a treatment with them and was told it would take 10-14 business days to process, send to the pharmacy and ship. Normally I would not complain about a product arriving faster than expected, but I just happened to walk out and see a package on my porch about 4 days later and it was my vial. I had received no notification it was sent to the pharmacy, shipped, or delivered. It had been sitting out in the hot August summer heat in Washington D.C. for almost 5 hours and I was VERY lucky it had not been stolen already. I only knew how long it had been sitting out because I looked up the tracking number on the package through UPS. I reached out to Valhalla's customer service and they said, "We apologize if you did not receive any notification regarding the shipping of your order. Rest assured, this will not happen with your future orders". I thought it all had worked out, so no real harm done right?

I then decided I wanted to get another vial in anticipation of a busy fall season with work. I ordered another vial on August 30, 2024 and even wrote in my order notes, "Please make sure to let me know when the treatment has been shipped and will be delivered. Last time I received no notification and my package sat outside for an entire afternoon in the DC heat." Fast forward to September 11 and I have heard nothing. I reach out to customer service and they essentially say they can confirm it has gone to the pharmacy and is being processed. The pharmacy is responsible for the rest of the process but please give them 10-14 business days. I waited another week and today, September 19, 2024 I got a message from customer service saying, " We would like to inform you that per your tracking number, your order has already been delivered last 9/6/2024". As you can imagine, I was floored! It was delivered TWO WEEKS AGO and not once along the way did they reach out. It was delivered before I even reached out the first time and they couldn't even tell me then! How on earth would I know if even they don't! Of course the package was and is nowhere to be found and there is no way it was not stolen. Thus began this awful back and forth process of them basically telling me, " we sincerely apologize for the inconvenience caused" but the pharmacy would not be able to replace the medication and they will do nothing about it. No offer for a refund, no offer for credit for another order, not a dang thing other than being ignored after every message and having to reach out again to get the same response. I even asked for a number to call and talk to someone and of course I am being ignored. So here I sit, $600+ spent and the best they can say is "we sincerely apologize for the inconvenience caused". No accountability, dreadful coordination between them and the pharmacies, and abysmal communication and customer service. What happened to, "Rest assured, this will not happen with your future orders"? Well, they can rest assured I will report this as the fraudulent charge it is to my credit card company and I will post this review to every available review...

VV lost my package 3 weeks ago. What should be a two day turn around on hormonal medication is now 3 weeks late. They had no issue withdrawing my semi monthly $218. However apparently now the only means of contacting said company is through customer support tickets.

My ticket submission was very forward, clear, concise and had all necessary information.

The first response to me essentially just asked for a tracking number. They did not bother to read my message passed where i stated the package was lost. Had they actually read my complaint they would have seen i already confirmed with pharmacy hub, the supplier, that the package was indeed lost. Also had they taken the time to thoroughly examine the FEDEX tracking site they would have noticed the exclamation mark between deliveries.

My second submission was essentially just repeating myself. Restating i confirmed with oharmacy hub. I also gave them a new address to send to as my business address us closer to a main city. I also requested a confirmation once the replacement shipment is made.

The second response was were sorry it looks like your package was lost. DUH. "Well work on a replacement shipment as soon as possible" ​No mention of the afformentioned address change.

The ticket was then closed.

So I submitted again. I still have yet to receive confirmation of a reshipment, my address change, or anything at all.

The ticket was closed AGAIN.

Pharmacy hub replied and stated as of 9/22/25 @ 2:40pm they have yet to receive a reshipment order or confirmation.

I was told by your employee on Sept 16th that the reshipment order would be sent.

Not only is oharmacy hub unaware of this but they also are unaware of my address change. Which means on my 2 day ship order youre not only 3 weeks late, youre 6 days without correction AND THEN YOU CLOSE MY TICKET?

hey VALHALLA VITALITY this is my ticket number.

#18894 Package lost

I submitted my phone number to your rep that keeps closing my ticket.

I suggest...

I am thrilled to share my experience with Valhalla Vitality, a game-changer in my weight loss journey. With their innovative telehealth platform, I have been able to prioritize my health and well-being from the comfort of my own home, leading to significant and sustainable weight loss results.

From the moment I signed up with Valhalla Vitality, I was impressed by their personalized approach to weight loss and wellness.

The convenience of virtual appointments and prescriptions being shipped directly to my door, fit seamlessly into my busy schedule, making it easier for me to stay engaged and committed to my weight loss journey.

Thanks to the guidance and support of Valhalla Vitality, I have achieved significant weight loss milestones and have experienced improvements in my overall health and well-being.

I am grateful for the positive impact that Valhalla Vitality has had on my weight loss journey and overall quality of life. Their Telehealth platform has revolutionized the way I approach weight management, and I highly recommend their services to anyone looking to achieve their weight loss goals in a supportive, convenient, and...