Pasticceria La Torre — Restaurant in New York

I placed an order for a 9 inch red velvet cake with vanilla buttercream for my girlfriend’s birthday and this is what I received. The cake looked how I wanted it aside from the writing. It looks rushed and I asked for gold frosting on top not yellow. When it came to trying the cake, it was terrible. It tasted like plain yellow cake, and not even good yellow cake. It was very dry, and they put a mountain of frosting (which tasted like store bought vanilla icing) in between the layers. From what I thought, buttercream should be a little softer that this frosting that they put. I’m highly disappointed with this cake. $40 for frosting with a side of cake is ridiculous....

Look at this cake. It was supposed to be a beautiful and happy moment, my first gender reveal and this cake made me cry and be sad! I was afraid of looking at it because it felt like you could see what was inside! I understand if i asked my friend to bake me a cake I would expect something like this but definitely not from a professional bakery!! I would give them -100 stars if I could! They just ruined the moment! I trusted them, showed them beautiful pictures and they assured me they’d do a beautiful job! Shame, shame, shame to the baker who made...

I just called and spoke with Candy.I inquired about a cake which shop was out of today (VALENTINE DAY) which is totally understable. But I proceed to ask ito order one for the next availability. Candy then rudely turned into a robot replying sorry we dont have any mousse right now {x5.}refusing to even listen to another word of my mout! As a returning customer that absolutely love the cakes,this serivce this is in no way satisfactory. - Signed customer...