Verizon — Local services in New York

This is not Verizon provider store,we order new phone paid for it,when we picked up lady give us more price.We should pay it for no reason.when we ask to explain why,she start nerves tell us she doesn't have time just paid and go or she make return. Then she call her manager on our eyes, she said we (me and my husband)whant something from her make her nerves and don't pay money.We ask let's talk with us but nothing.she is start screaming. We paid all what she said and with no finished transfer and return my old phone we leaving.After we saw Verizon salesman on other store and show prices, he said call on Verizon she get extra money from me,and that is why she nerves.Its not just 1 problem after we talk on the phone with Verison costumer service they said it's not their store.With any problem thay not responsibility.People should know that!!!! This is worsest place I see,no pations.no explanation, after our question lady said she tierd with us ,if we don't leave a store she call to police. If you gays get something, doble check your bill...

Be very careful with the saleswoman Bushra Patwa, she looked so nice and friendly when I made the purchase, but became very fishy when I asked about the return policy. I bought a wifi hotspot, she told me I was able to return it, but there was a restocking fee. And when I came back three days later to return it, she was so ready to tell me No Returns on prepaid phones. And she pointed to the store policy and the term on the receipt. But why didn't you make it clear when I purchased it? She said she forgot... So moment of truth: I called Verizon, they said she was totally wrong!!!! Mobile hotspot device is not a Phone!!! And they helped me generate a return shipping label. So now the whole thing felt like a setup!!! But even not, how can she not know the devices she is selling? How come there is a conflict with Verizon company policy? Anyway, avoid this store if you have...

I would advise against going to this location. Me and my significant other went to get an upgrade and add a line and a man named deep helped us. He said our upgraded and added lines would be $45 plans and then if we do the auto pay will be $10 cheaper. We learned online after seeing our online bill that that was not the case and was $55 and would be $10 cheaper if we did the auto pay. I clearly also asked again after he told us that it would be $45 per line and $10 cheaper if we did auto pay and they said yes. He also added the protection plan on for both those lines without asking us or informing us which was $15 per line that we would have not known about if we didn’t check. A lot of misinformation and lying, we would be paying an extra $50 per month if we didn’t look into it. Very upset with...