Newark Liberty International Airport — Local services in Newark

We reached this station on the 3rd of Nov with valid amtrak tickets and tried using the so called state of the art automatic sliding door to enter the lounge for boarding the air trains but it wouldn't read the QR code from either our Amtrak app or the eticket. So the person at the booth helped us to open the doors with no issue. However today (6 Nov) we were suppose to leave this station and take the Amtrak train which needed to go through this sliding doors and was again not able to use the QR scanner machine to open the doors as the scanner wouldn't read our Amtrak app or etickets. So once again, we asked for assistance from a staff at the booth (this was around 12:10pm), she looked at the tickets from the Amtrak app and told me straight that we are at the wrong station. I explained to her that the code shows EWR which is the station we were at and yet she didn't bother. We then took out our eticket and showed her more proof which clearly had the code 'EWR' printed on it and she asked us to try the QR scanner once again which lo and behold didn't work (I mentioned that we went through the same thing when we came over the other day but she just yelled and said i am not in the mood and get your papers in order and threatened to not allow us to board, as her exact words were 'you need me, I don't need you'!). We were taken aback on the brazen and rude behaviour of this staff that is being employed by Newark airport, this is what Newark want to show the people of America and the entire world? After a good few minutes trying to plead with the lady to open the gantry as we didn't want to miss our train, she eventually open the doors but not without making rude and unprofessional remarks. Had been having a good experience with the Newark airport station until this particular hoffiying incident. Hence, a few points to be noted by the Newark airport authorities or whoever is supervising this station. One, please ensure that the QR scanner is able to read QR codes from either the Amtrak app or etickets. Secondly, if it doesn't work, I know technology fail sometimes I have been in the IT field almost my entire life, please train the staff on duty at the booths to help customers rather than berate or threatened them. The lady at the booth must have been having an off day but that doesn't warrant her being extremely rude to customers. Shocking and...

This is the first time I am writing a negative review, but the lady on duty at around 7:25 on July 20th at the gate from Airtrain to Amtrak/NJ transit station NEEDS TO GO. I was in a rush catching a 7:26pm NJ transit train to Trenton from EWR Airtrain. I somehow failed to scan the ticket on NJ transit app at the gate at around 7:22pm, I was confused because I bought the ticket at around 6:34pm that day with a receipt in my email. I asked that lady to take a look of my app, and she said that I use an old ticket and insisted me to buy a new ticket. When I show disbelief and ask her how to find the “new ticket” on my app, it quickly escalates into an argument which includes literally not looking at my receipt in my email when I try to show to her to prove that I had bought a ticket, saying “you are asking a wrong person, I don’t work for NJ transit”, “how can I know how this App is working”, and constantly blaming my attitude towards her. Finally, she let me in at 7:27pm because she wants to “get this guy out of my face because I don’t want him to be here”. It turns out, of course, that I do have a new ticket. If a person who is at an automatic Amtrak/NJ Transit gate doesn’t know ANYTHING about how to solve the ticket problem, then he/she doesn’t need to be there. Unprofessional,...

The instructions you need to scan your ticket to enter and exit the station make very little sense. They need to put up signs for the sanity of the poor station attendants that can’t explain it. They kept saying “put the red dot on the black box”, when they SHOULD be saying, scan your ticket barcode or QR code (they called the QR code a black box) with the red dot that gets emitted by the turnstile”. Also the attendant should be on the other side of the turnstile to scan tickets for people, like at the airport, because the line to leave is ridiculous. No one can figure it out.

Here’s how it works: there is a turnstile with a place where you need to scan your ticket, and it’s got a screen and below that there’s a tap to pay symbol on a white pad. In between the screen and the pad, there is a laser that emits a red dot of light which you will see visible on the pad.

In order to exit, you need to place your barcode face up on the pad so that the red light falls on the barcode. It will NOT read the ticket on your phone like NFC; it's exactly like the laser used when checking out at the grocery...