Newark Airport Park Plus Parking (Rt 1&9) — Local services in Newark

This was by far THE most horrendous experience ever had. And this is how it went: we purchased a Groupon for $16 ahead of time not knowing there was an additional $11 in fees and taxes which was not mentioned ahead of time. We still decided to use this parking garage because they were in close proximity to the airport so we figured they would be best suited to our needs.

The directions to get to the garage were very unclear. We were unable to locate the entrance so we called the office and the employee was not very interested in helping us and in fact, he was preoccupied and borderline rude. Finally after searching and driving around we were able to locate the entrance to the garage, where an employee greeted us and then instructed us to continue following the highway to the next attendant. The directions were very brief unclear. We continued to drive down the path but did not see anyone. There were other cars also waiting so one of the members in our group got out of the car and went into the office to find out what to do next but no one was in the office. Finally one of the employees approached us and told us to bring our bags to the shuttle and wait inside. We were very confused as to why we had to go into the office if our bags were being left outside. The employee was extremely rude and offered no explanation but just said to wait inside. One of the members of our group stayed outside with our bags and noticed that some of our bags were loaded into the shuttle with another group. When he told the employee our bags were put on the shuttle the employee said that they were not and again instructed him to wait inside. Rather than go inside he went to the trunk and showed the man that 3 of our bags did end up in the shuttle. The man once again was extremely rude and tossed our bags out of the shuttle.

It was at this time that we realized why we were being asked to wait inside the office, one of the shuttles was not able to be used so they were running behind. There was a group in front of us waiting in the office and they would be getting into the shuttle before us. (This was never explained to us, we noticed that someone was working on the door of one of the shuttles.) We waited inside the office for several minutes but then began to get nervous that we were going to miss our flight. On our reservation we had put down that we would arrive at 5am (we arrived to the garage at 5:03am). It was now 5:30am and we were still in the office. We walked outside where other guests were now arriving and putting their luggage next to ours. There were no employees around to explain what was going on or what we were all waiting for.

Finally the shuttle arrived and we began walking towards our bags to ensure that they would make it onto the shuttle. The employee was once again incredibly rude and kept telling us to "get inside" we assumed he meant into the office again so we said that we were not going back into the office because we were afraid we would miss our flight. We explained that we were waiting for about a half hour and we needed to get to the airport immediately. He then shouted back and said "well then get in the shuttle! I am moving as fast as possible, it's not my fault that one of our vehicles isn't working!" He even went as far as calling one of the members in our group a wise guy. He was entirely wrong in the way he spoke to all of the customers that morning. He could have easily apologized for the delay and explained that it was due the vehicle maintenance, instead he became very defensive and rude.

They behaved as if they did us a complete favor when we were the ones who Paid for the horrendous service they provided. The whole experience was a complete disappointment and displeasure. I couldn't believe we paid someone to be treated us so disrespectfully. The reason for me to write this review was to make sure no one makes the mistake of using this company ever again. No matter how good the price, it is not worth being treated like this! Take my advice, pay a bit more and get the respect...

While the experience dropping off our car went smoothly, the pickup experience was awful. We called Park Plus twice after getting our luggage and received no answer with the phone going to voicemail. After calling a third time, a woman answered the phone and was clearly having a conversation with someone else. Each detail had to be restated because she clearly was not listening. After waiting for about 20 minutes the driver called and said he was at the beginning of the terminal, but we were at the end and he said he would be down. He called again after 10 minutes because he could not find us. The woman answering our initial call had given him the wrong information and it then took the driver another 15 minutes to get to us. While the driver was nice, the customer service we received over the phone was both rude and frustrating as we had given them all of the correct information and they were still not able to deliver. Never using this service again and I would not recommend to anyone looking to get their car returned to them in a timely, efficient, and courteous manner. I literally created a Yelp account in order to review this terrible service. Awful...

This lot has recently been bought out by Towne Car and this new company needs to make some changes with staffing at the lot. I have used the lot in the past and did not have any issues. We arrived at 5:15 am on an overnight flight. I called the number and there was no answer until after 5:30am. Once we reached someone the van arrived at the terminal pick up spot within a few minutes. When we picked up my SUV it was pulled up in front and it was dark. I did not realize until I got home that they damaged my front right fender. I wasn't happy they didn't say anything. I called immediately and was told the person to speak to wasn't in until Monday. I called 3 or 4 times on Monday but eventually spoke to the person I needed to but I had already tracked down the number to the main office - claims department. Once I was able to file my claim with the lot, the main office has been very quick to respond and very professional. Past experience has taught me that is not...