Walmart — Local services in Newington

I went there for a Black Friday special on tires. They're the only Walmart in the area that sells and installs tires, so I made the hike Saturday, early afternoon. I get there, I'm told there are three cars ahead of me, but two are already in the garage bays being worked on. Cool, she tells me about an hour and a half two hours tops. I went to go get lunch, walked around the store, walked around neighboring stores, and after just about two hours I go back. My car hasn't moved, hasn't been looked at, hasn't even been a thought in someone's mind. I asked the staff how much longer and they had no idea. I was frustrated and tired, and sat down, thinking it can't be that much longer. About 4 hours in, the woman who told me 1.5-2 hours said that they were almost done, they just had to balance my tires and I'd be all set. Well, that took another HOUR. So it took 5 hours to get my tires changed. One of the vehicles in the bay when I arrived was there for about 6 hours. The staff is rude, slow, and unhelpful. You'd think that the management would have prepared for this sale, knowing they're the only Walmart with an auto section that includes services. But no. They had 3 young guys working, taking their breaks at the same time, flirting with the females at the counter, moving slowly and delaying the process as much as they could. Oh, and they charged me to get rid of my tires, but then put them in my trunk. They put dirty, used, worn down tires in my trunk. We had to go back in and have them take them out. While showing off to the women and acting like macho tough guys, they also decided my tires didn't need air. My tire pressure light came on almost immediately, the PSI on my back tire at 29, when it should be at 40. Literally the worst experience I have ever had. (Not to mention the staff was telling customers it was about 45 minutes a car, even though I was closer and 1.5 hours per car. Some poor woman had 7 cars in front of her. I was there for 5 hours with 3, she must have slept their...

Walmart and Tires I needed some snow tires for my Jeep. Walmart had a great price, so I figured I'd give them a go. In today's day and age, many companies do not sell all of their products in their brick and mortar stores any longer, so I had no choice but to order them on-line for pickup. (I usually don't do that -- if I want to order on-line, I like the one-stop shopping of my regular big on-line company, but that's another story.) Before I ordered them, though, I wanted to make sure I could get them installed. This was a good call, because when I went on-line, after struggling to find out where I could book an appointment, the web page would not let me book one. Grrr! I drove to the Walmart in Newington, CT to see if I could book an appointment. There, I was told that the reason I could not book on-line was that they didn't have any open appointments for two weeks. I thanked them for their time and left the store. One quick visit to one of the "real" tire companies had me an appointment booked in 5 minutes. Walmart has been more and more disappointing to me. Historically, every company that chose to sacrifice top-notch customer service to cut expenses cut themselves right out of business. Caldor, K-Mart, Sears... all gone, because they switched away from personal service to automated processes. Walmart really needs to stop thinking in terms of its convenience and start giving good customer service. I could share story after story of rude or incompetent stales associates, but I will share one: I even had the unfortunate experience of going to the Bristol, CT Walmart and having ZERO employees at cash registers, with only the self-checkout machines open. I needed to make a tax-free corporate purchase that was just left on the counter as I left the store very disappointed. So, a tire store will get my few nearly $1000 for tires and Walmart can continue on its way thinking that a 2-week lead time for routine car service is even close to...

I went to this Walmart to get my boyfriend and I's passport photos and paid $15. The next morning we went to our local post office to apply for them. Since we had our pictures already taken we were able to skip a long line. However, when I got to the counter they said the pictures were too small and not regulation size. Because of this store's error, I had to go back in line, wait an hour to take pictures and pay $30. I called the store shortly after leaving the post office and spoke to the Photo Center's department manager. I did not get her name, but she listened to the complaint. She apologized. I told her I would appreciate the $30 refunded since that was an extra charge I was not planning on paying. She said she could not and can only refund the $15 I paid for the Walmart pictures. I told her I was not happy with that resolution and she was happy to transfer me to the Assistant Manager of customer service. I explained the situation to her and she had an attitude right away. I told her that I wanted the $30 refunded and she laughed and said "that's not going to happen" I told her I understand I cannot have $30 cash, but would appreciate a $30 gift card. She said no again and said it was not their fault I waited an hour in line and it was not their fault I paid an additional $30. I responded it was her fault because if it was done correctly I wouldn't have had to do either at the post office. I called her rude since she was not listening and would not explain what policy stated she could not give me a gift card. She responded that I was rude (how original) and that the gift card "will never happen". I then asked for her name several times. She refused to give it to me and hung up on me. I had to call this morning to get her name which is Maria. I will be calling Corporate to complain about...