Bob's Watches - Buy & Sell Rolex — Local services in Newport Beach

Cautionary Experience – Proceed Carefully if There’s a Problem

I don’t write negative reviews lightly. I always try to support businesses and appreciate the work they put into building their reputation. However, I also believe in helping future buyers make informed decisions—and in this case, I would have appreciated hearing from someone who went through what I did.

I purchased an Omega watch from Bob’s, which was advertised as being in “excellent, like new” condition. The transaction and delivery went smoothly, and the watch arrived with the box and papers, just as advertised. I bought it in anticipation of an international trip and specifically chose it for its multi-time zone functionality.

Shortly after wearing the watch, I noticed the second time zone feature wasn’t working correctly. When I contacted Bob’s, I was told it couldn’t be broken, because the hands were linked and operated from a single mechanism. However, I knew what I saw . And so I took the watch to Feldmar, a reputable watch service center in Los Angeles. They bench-tested it and it came back failed.

Feldmar offered to send the watch to Omega under warranty-for repair, as it When I relayed this to Bob’s, they insisted that I should’ve returned the watch to them for service, saying their in-house technicians were trained on Omega and even better than the factory’s omega technicians I asked if opening the watch would void the Omega warranty—they said it wouldn’t, I’m bitching. I didn’t think he was correct and that if he believe so I was gonna write a review and mention his words Word for Word, where he said that opening the back of the watch through the technicians would not invalidate the warranty. He immediately changed his tone and said he was sorry for saying that. when I said that could’ve been a critical error, he said I already said I was sorry so let’s not bring it up again.

I wanted to be sure that I was right so I double-checked with Feldmar, they confirmed that if anyone besides Omega opened the case, the warranty would be voided. Bob’s had to have known that for whatever reason decided to just give you a line that was simply untrue and deceitful

Luckily I went with the manufacturer and was without the watch for over three months, while it was out for repair.

In my follow-up conversations with Bob’s, I received multiple contradictory responses. Initially, they claimed the watch had not been tested before shipment. Now they claim they test every watch so it couldn’t have been broken . When I brought up what Feldmar said about the defect being present before any use, At one point, they told me they had no responsibility because they didn’t intentionally send me a bad watch, that made no sense in fact what he’s saying is it’s a crapshoot to buy a watch for them as if anything fails. They have no responsibility because I didn’t do it intentionally it’s nonsensical they also said that they had no responsibility because I didn’t report the issue within seven days—an unrealistic expectation for a defect like this.

Eventually, they offered me $200 toward a future purchase. While I appreciated the gesture, it felt inadequate given that the defect rendered the main feature I purchased the watch for unusable, and it required factory repair. Feldmar told me that if they had sold a watch with that kind of defect, they would’ve discounted it significantly more, around 40%.

In the end, it wasn’t about the money—it was the feeling that no matter how legitimate my concerns were, the company’s focus was on deflecting responsibility, rather than resolving the issue in a fair and transparent way.

My advice: if you buy a watch from Bob’s and it works perfectly, you’ll probably have a good experience. But if there’s a problem, be prepared for a very different kind of...

My 86 year old Father surprised me a few months ago by saying that he had decided that he wanted a Rolex watch. He said he had been thinking he wanted one for several years. This was the first time I had heard this. I was surprised but thrilled that he wanted something that would give him joy. He tends to do more for others than for himself. My Dad so deserves for his dream to come true so my son and I were happy to help him secure his Rolex. The trip to the official Rolex store in Seattle is only a 3 hour drive for us and I was happy to drive him there BUT the thought of taking him into the store and jumping through the shopping hoops seemed overwhelming. My fear was that we would leave empty handed or possibly be put on a waitlist for a watch he wanted. I didn’t want him ti be out on a waitlist due to his age and health. I decided to do a Google Search and found Bob’s Watches. The more I looked into Bob’s I felt extremely comfortable with helping Dad make a purchase of a quality preowned watch. As soon as I sent in an inquiry to Bob’s, Christian Stark sent an extremely quick response. I was simply impressed by that. Christian was amazing to deal with. Always a prompt response and very kind and professional. He definitely put me at ease that I had looked into Bob’s for a possible purchase. I loved the fact that we never felt rushed to make a decision. I had plenty of time to text my “watch loving son” and include him in the decision making. Bob’s website is incredible and easy to maneuver. With Christian’s help we were able to make the right decision based on the size of my dad’s wrist which is extremely small. It took a couple weeks to decide on the perfect watch but once ordered the watch was sent and was delivered so quickly!! Opening the shipping box to reveal the beautiful “Green” box was like magic for dad. He opened the “Green” box with a huge grin on his face to reveal his first Rolex. It was a beautiful thing. The box and everything in it looked like my dad was receiving a brand new Rolex not a preowned watch. We are all so impressed with the whole purchasing process and the quality of the watch and original box with all of the booklets that came with it. I highly recommend Bob’s Watches and especially working with Christian. He made the process feel like we were working with a total professional who treated us with kindness. Thank...

July 31, 2025 Port of New Haven

It was on the 14th day of April, in the Year of Our Lord 1878, that I first laid eyes upon the timekeeper that would alter the course of my earthly voyage. The 2015 Rolex GMT-Master II, known to the discerning few as “The Batman,” arrived wrapped in worn canvas and tucked within the cargo hold of a merchant vessel coming up from the southern coast. It had the quiet majesty of a compass forged by angels—blue and black ceramic bezel shimmering like the line between dusk and midnight.

I had spent the last nine years traversing the continents—charting trade winds, brokering the exchange of silk for steel, and surviving the kind of nights that make a man forget what home smells like. My wrist, battered by time and tide, longed for an anchor. And there she was: 40mm of polished stainless steel, Oyster bracelet glistening as though Poseidon himself had kissed it.

The moment I clasped it, the world fell into sync. Every hour was purposeful. Every tick, a step closer to destiny. And now—now—I find myself uttering the phrase “I’m Batman” without forewarning or context. I do so in taverns, in train stations, even once to a stern magistrate. It cannot be helped; the spirit of the watch speaks through me.

But let us not forget the good and noble man, Harris. In my dealings with men of all stations—merchants, nobles, captains of industry—rarely have I encountered one with the grit, poise, and unfaltering judgment of this fine steward. It is the opinion of this humble traveler that Harris be not only elevated to a high-level executive post within the firm—but that one day, he should replace the captain himself. His vision is true. His hands steady. Promote the man, lest we all drift off course.

So as I stare now across the harbor, with the gulls circling overhead and my GMT hand faithfully tracking the hours of London and Havana, I smile. For I am not merely a man. I am a sentinel. A guardian. A legend whispered across time zones.

I am...