Rhone - Fashion Island — Local services in Newport Beach

RHONE AT Fashion Island IN NEWPORT BEACH = WORST RETAIL EXPERIENCE EVER PRODUCT = 0 OUT OF 10 CUSTOMER SERVICE = 0 OUT OF 10 SALES CLERK = very apologetic and professional (only good thing I can say) On Jan. 22, 2022 I visited the Newport Beach Rhone store. No prior experience with the brand. I purchased three items. Went home and tried it on. Found the pants poorly proportioned waist/seat/thigh ratios. I decided to keep one pair and return the other two. Rhone NB retail does not provide you a receipt at time of purchase, but only an email. Emailed receipt does not include any return policy info, so I looked on website, which stated 45 days/original condition/tags attached would get you refund of original form of payment. Today store associate stated only refund was a gift card since I paid cash. I showed him that his refund policy plaque (see attached picture) does not say this. I showed him that website “refund policy” language (see attached pictures) does not say cash purchases can only be refunded for gift card. He acknowledged the omissions and lack of transparency. Never the less, no refund. Only a gift card for merchandise that is ill-fitting. Never had such a poor retail...

I was on the search for new shorts for the beach and pool, came into Rhone to solve my issue. Turns out I came to the right place.

I tried on a few different pairs of shorts and ended up buying one, but this review really isn't about the product.

It's all about the service, and the guy who helped me out. His name is Mace. His service was both friendly and knowledgeable. He helped me hone in on the right product and made some useful recommendations as well as the right amount of chit chat.

So pleased he was there to help me out. In a world of bad retail experiences, this was...

Such a refreshing shopping experience at RHONE! Brian and Dom were so helpful in putting together a few amazing sets that were on sale. I’m excited to finally wear something different from the typical Newport brands — and even better, everything I tried on was incredibly comfortable. Loved the store vibe, loved the music, and truly appreciated how welcoming the team was. Already planning my...