SPA VEA — Local services in Newport Beach

What transpired here was not just a simple misunderstanding—it was a breach of trust. Without any prior notification or consent, my card was charged $500, under the pretense of a "no-show" for an appointment I never confirmed.

Out of courtesy and good faith, I even attempted to reschedule what they had unilaterally booked on my behalf. Shockingly, I was met with a flat refusal and told there would be no refund, as I had supposedly failed to attend a confirmed appointment—an accusation both untrue and deeply unfair.

Let me be clear:

I never received a confirmation call. I never confirmed or signed off on an appointment. During a prior visit, I mentioned a tentative interest in a date (April 19), but I explicitly requested that my card not be charged. I was assured, verbally, that no charges would be applied unless I formally accepted. I did not. To have this turned against me, and to be told that I am now liable for services I never received, is not just unethical—it is emotionally distressing and professionally unacceptable.

This experience has permanently eroded any trust I once had in this business. It is a sobering reminder of why we must be cautious with who we entrust our personal and financial information to.

I will not be returning. And I hope this serves as a fair...

Not a bad hotel but if you’re going to pay extremely upscale prices you expect a certain level of hospitality. Their service is good but the rooms were ok (partial ocean view), only 1 restaurant choice whose menu is limited, bar is cool, shuttle service is in 5 mile radius which was helpful also, pool was a bit underwhelming, room service closed at 11, walk to the room from front lobby is really far. Mixed feelings about this place but if you’re going to give it a shot, have your...

AMAZING!! This made our stay 10x better. What a perfect way to relax and decompress after a morning of exploring Newport Beach. My mom and I got a 50 min massage and after enjoyed the hot tub, sauna, and steam room. We relaxed at the Spa's pool afterwards, which was very low key. The spa was clean, beautiful, treatment & staff were great, and we were very pleased with this experience. I...