MJ Harrington Jewelers — Local services in Newport

Unfortunately, unhappy.

I brought my engagement ring to Harrington's to be resized. I dropped it off, they were pleasant, and I got a call a few weeks later when it was done.

When I picked it up, I noticed that it now looked yellow; (my ring is white gold). I assumed it was the lighting, so I paid and went outside. Upon closer inspection, the band was in fact now yellow. In addition, the design along the side had been separated so that it was no longer symmetrical, and the circle appeared warped. It was as if it had been handed to someone who didn't know what they were doing. When I went in and pointed this out I was informed in a nonchalant manor that it probably couldn't be fixed, but they would see what they could do. (and there was no way to resize my ring without causing this damage....and WHY wasn't I informed of this before you went ahead and did it?..)" I did not get an apology; it was as if I was being an inconvenience. Keep in mind I was very calm and polite through all of this.

I did not inquire about my now yellow band after all this grief; I just wanted my ring back. Instead I took it home and called a few other jewelers to ask why my once white ring was now yellow. They informed me that after resizing, white gold needs to be rhodium plated to make it white again, which all of them stated should be standard practice. Apparently, Harrington's was far too busy to take this step so that my ring would look the same coming back to me as it did going in to them. I am not a jeweler. I assume if I give you my property, it will look the same when I get it back. If there is an extra fee for Rhodium plating, then fine, but I would assume this fact would be pointed out to me upon dropping my ring off (or factored into the cost).

All of this would be much less of an issue if at least one single person in this place would have either pointed these errors out to me, or shown some regret or sincerity. I regret my decision to bring something so...

I would not recommend this jeweler. They failed us multiple times.

In May, my fiancé took me to MJ Harrington Jewelers, and we found the engagement band and wedding set we wanted. Brooke, our initial salesperson, failed to return calls with updates. Two weeks later, we returned to the store and learned that Brooke had ordered the wrong engagement setting. David, the owner, took over and tried to rectify the situation. We expressed our frustration with the terrible service. David apologized several times and told us he would be taking over the processing of our order. For the first two weeks, he kept open communication with my fiancé, promising that it would be ready for our engagement day (June 24th). The afternoon before our engagement proposal, my fiance called David for pick up time of the rings. My fiancé learned the engagement ring had not arrived, and David was embarrassed. The morning of our engagement proposal David allowed us to leave with the wedding band and a temporary low end setting for my stone. He said he would keep my fiancé updated with any new information, which he did NOT do. Again, my fiancé was the one calling for any updates. Two months later, David said the rings would be shipped and in his store by August 16th. On August 16th, we still did not have the ring. I called to inform David that we were not going to need his services anymore. And again, he said he would be able to have a ring by next week. I am no longer interested in anything he...

Wow, where to begin… Let’s start with MJ Harrington consistently being named by WMUR as one of the top five jewelry stores in the State! We first met David eight or so years ago in Meredith during a local craft show where he was displaying his renowned sterling silver lake pendants. Thus began our continued relationship with MJ Harrington.

David and Karen, consummate professionals, each time we visit they treat us like family, taking time to chat and help us find those special earrings or as of late help us design something special with the precious and semi-precious stones we bring them. A little over a year ago we brought David an opal we wanted mounted in a ring, we had no idea what we wanted, in a matter of minutes he scribed out a drawing with pen and paper and the resulting ring is what you see on my review. We were impressed and delighted beyond words! Karen assisted me in finding and then inscribing a signet ring for my wife. I knew what I wanted in my mind, Karen took the time to listen and then transcribe my thoughts into a beautiful ring.

MJ Harrington, no question, hands down, the best in...