Newport Classic Cruises Bowen's Wharf — Local services in Newport

We were scheduled for a sunset cruise on 7/22/2016 @ 7 pm. We arrived at actactly 7 pm which was the departing time. My girlfriend set this up as a birthday gift and plans we arrived while the boat was still at the dock and could have easily walked right on. Now i understand we were late but the boat had not left yet and hadent even turned on the engines yet. My girlfriend got there showed the tickets to the employee and then recieved a really dirty look and attitude that employees name was lindsey, at which time the boat turned on the engine and started its depart. While my girlfriend was balling her eyes out right next to the dock and adirondack 2's booth while lindsey just sat there and smercked. So after about 20 minutes later of my girlfriend balling her eyes out in the middle of newport because she had thought that she ruined my birthday which she did not. So after all this i walked to the booth to be meet by lindsey and request a refund due to the fact the boat didnt leave engines wernt on and could have easily just stepped on to the boat i know we were late and there are rules but customer service goes a long way. So as i got to the booth and request nicely for a refund and was just going to walk away and go have dinner and not worry about it. Lindsey refused to give me a refund and had a smitty atitude with me aswell. I aaked for the managers name and number still with attotude and no sympathy gave me a pamflet and wrote down helen's name. So at this time i walked away nicely and didnt cause a scene, the next day on 7/23/2016 at about 12 i called and spoke to helen which was extremly rude and not helpful really in anyway. Helen gave me alot of attitude and never once apoligized for anything infact just said to me that she was aware of the situation and belived her employee. Helen also said and i quote if u buy an airplaine ticket you dont show up at the airport when the plaine is leaving. Are you kidding me this is the kind of cuatomer service this company has. I am a manger and deal with customer service everyday and espicailly in industry she and this boat company is in having a manager talk to a customer that way is just wrong and will destroy bussiness. Maybe someone should have ber read the book give em the pickle it mught help helen understand what bussiness is. Helen also said ti me that i hope you never co.e back here again. Well helen and the adirondack 2 and company i will not be back to you ever but i will go to your compeditor. You and your company has lost my respect and bussiness forever. I never made it on the boat but if this is how the customer service is off the boat im sure its not good on the...

Excellent experience. Find their kiosk. It's around the corner from the line up of the other ticket booths ; the oval ticket booth is theirs. Look for the fans at the top of the booths misting water.

Michaela was the most wonderful example of Great customer service. I'd hire her! Always smiling, knowledgeable and who wouldn't sail with them if the rest of the crew was like Michaela.

Kevin the captain was great, as was the rest of the hard working crew Brittany and Connor.

We had the Sunset cruise, but unfortunately the mist and clouds moved in, so we didn't see a Sunset, but the crew still made it s Wonderful 90 minutes of fun.

The beer, wine and other drinks were cold, had my first dark and stormy, a must try. Cash bar and great prices, and the crew made this excursion well worth the $45pp.

We even had blankets available if we were cold.

I'd do this trip again and again it was...

On Tuesday August 20th we took the 2:30 tour. We went as a group 5. The sailing itself was good. But the crew was disengaged and seamed inconvenienced to take us sailing. At one point one of the deck hands/tour guides disappeared below deck. The 2nd tour guide went to the captain and my wife over herd them talking about ordering chipotle and one would have to pick it. Then the 2nd deck hand went below deck and they both came up together.

In general there was no information given about the history of newport.

We went with a friend of ours who is a local to Newport was disappointed with your tour and will not recommend your company.

The pitch at the end for tips was unnecessary. "If you enjoyed yourself great if we need to improve on something please take out a 20 dollar bill and write your comments...