Does not live up to the hype. This restaurant may have been good but now it is unprofessional and unimpressive. I do not make a habit of writing bad reviews as I don’t like to say negative things but it felt necessary after such a disappointing experience. We dined for dinner in the upstairs dining room. We arrived 10 minutes early for our 6pm reservation. The dining room was not open yet so we got a cocktail at the upper lounge. We wanted to be sure we were on time because the confirmation for our reservation noted that we only had our table from 6 PM to 7:30 PM, clearly there was an end-time for the “upscale” dining experience. Once they opened the dining room we checked in at the host stand. The staff member acknowledged our reservation and said just a minute. He then proceeded to seat for other parties as we stood awkwardly between the host stand and the bus station, we were not given any indication as to where we should wait, we noticed a group of about eight people standing in an empty area of the dining room looking as awkward as we felt and went over to stand with them. Many more guest arrived up the stairs to the host stand and were promptly seated. slowly some of us in the impromptu staging area we’re taken to our seats, my friend and I being the last. Not arriving at our table until 6:15. We also noticed the music was not turned on for about another 15 minutes. It definitely appeared they were not prepared for the evening. The wine was overpriced. We paid $155 for a bottle of wine that retails for around $30. The restaurant mark-up is expected but this was excessive. And we noticed they were charging four dollars more for a glass of wine in that dining room then they were charging for that same glass in the lounge just eight steps below. When our entrées arrived my filet was so tough I had to saw at it with the knife. It was grainy and soggy so I chose to send the dish back. Our server walked by our table multiple times while my fork and knife were set on the plate and I was not eating. Instead of checking on his own he sent another staff member to our table to ask. When I expressed concern that it may have been previously frozen, he took the food away. He returned a few minutes later, asking if I would like a new dish prepared, I declined. I was hesitant to order anything else because my friends dish was also terrible, she ordered a seafood dish. The lobster was so overcooked, it was rubbery. After that multiple staff members came over to tell me that they had checked with the chef and I was wrong, the meat had not been frozen. It was very clear they we’re more concerned with their reputation than guest experience. If it was not frozen then it was just the worst cut of filet I’ve ever been served. At the end of the meal, before dropping the check, the server touched my shoulder and, in a condescending way, said don’t worry I’ve removed the item from the your check, of course. It’s worth mentioning there are only male servers in this particular dining room and the women’s room is on the very top floor of the restaurant up multiple flights of stairs and filthy. The men’s room is much more accessible. Overall we found the establishment pretentious and dated, prioritizing guests they perceived to be wealthy, namely the older white men. The food, boring and poorly prepared and the service scattered and rude.