Scarlet Vape and Smoke Shop — Local services in Newport

I've tried and tried, but I'm officially DONE with this shop! I've been vaping for almost a year. Right from the beginning, I've had bad experiences here with low to no inventory, and rude, lazy, immature, and unprofessional staff. However, last weekend, I was already close by shopping at Ebert's and needed some coils for various tanks, so I decided to stop in and give them another try. BIG MISTAKE. Right off the bat, he didn't have most of the coils I was inquiring about. So he pulled out his phone and informed me that he was looking to see if any of the coils they did have could still be used interchangeably in the tank in question. I was then informed that the "vaping forum" said that the tank could use an off brand tfv8 coil that they did have in stock. Forums are just where a bunch of different people give advice, opinions,etc, etc.They are most definitely not a good source of info to refer to for solid facts like a manufacturer's or vape shop website would be. I have seen many, many, misinformed, incorrect people say things based off their own opinions in forums. So that automatically sent up a red flag. Then he proceeded to ask me if "he" usually gets the coils for that tank in a shop or online. So anotherwards, he just automatically assumed that the coils were for my significant other, or some other male in my life. I guess there's no way a girl could be into vaping, let alone be informed enough to know what she's talking about.(even though my husband has never vaped in his life, lol) He then told me that the tank is too old, and the name-brand coils are impossible to find. So my best bet would be to get the generic tfv8 coils that he had because they would fit it. I sarcastically just told him I'd have to hold off and check with my husband to see what he wanted to do, as he orders the correct coils from home all the time with no problem. Then, I asked if he at least just had any coils for my Smok X-baby. He looked all confused like he'd never heard of that tank but then said he knew which one I was talking about. He then told me that they were out of X-baby coils, but he had baby beast coils and they would also fit in the X-baby. I immediately knew for a fact that this wasn't true, as I have had the x-baby since Dec and it's coils are visibly twice the size of baby beast coils, in addition to being top-airflow while the baby beast's are bottom airflow. I stared at this tiny coil in my hand in disbelief that he either expected me to buy that or he himself was that misinformed. He asked if there was a problem, and did I think the coil looked different than the ones I usually use in the x-baby. I told him yes, that coil is half the size and I knew for a fact it wouldn't fit in the x-baby. He then confidently argued back that those coils were undoubtedly, for sure, interchangeable with the X-baby tank. I told him I was still gonna pass on it and bought the one coil I wanted that they did have in stock. I immediately went right up the street to a real shop where they not only had everything I needed, but the guy working gladly and politely pulled out an X-baby coil and a baby beast coil and showed me the side-by-side size difference to confirm that I was not crazy, they were indeed two very different, non-interchangeable coils. I don't know if the guy working was really that ignorant of vaping hardware or that desperate to make a sale. Either way, he had no place working in a vape shop where alot of newbies trust and rely on the information given to them from the "experts" working behind the counter. I spend a lot of money every month on my vaping, and would've been a lot more likely to spend it at this shop if he hadn't tried to play me like...

*Edit: the owner did reach out and spoke with my husband. He ordered the vaporizer we initially bought and it arrived at the store in 3 to 4 days. The pick up process was very easy and he was very apologetic about the situation. He also offered us a discount on our purchase because of the misunderstanding. Hopefully, there's no other issues in the future.

Went there after finding dry herb vaporizers on their website. When asking about them, the guy handed us only 2 that were the most expensive they had. When I asked about a product I saw on their website, he told me I was wrong and these only do catridges. So I decided to just buy the product online and pick it up in store. Maybe the ones in store only did cartridges? I don't know but I recieved my confirmation text (not email like it states) stating my order would be ready within an hour and money was taken from my account. Then, about 5 minutes later, I recieved a text saying my order was cancelled and I was refunded my money with no explaination but really my money wasn't refunded yet, still waiting. When hitting the contact us, it's an email address and I'm still waiting on a response to why my order was cancelled. I will not shop here ever again and I will make sure to tell anyone to go somewhere else. I strongly believe that he cancelled my order bc I found the product I wanted without spending $300 and if the item isn't in stock, why doesn't the website reflect that? Now they won't get any money from me! So much for...

I decided to go with a vape device to get away from smoking cigarettes. I've been in to other vape shops and was not very interested. I decided to try one more. I have heard several good things about Scarlet vape in Newport Kentucky. I have to say I walked in to the shop and met a very nice and extremely knowledged sales rep. Working in the shop. I couldn't find more information about the products on the Internet. I had been leaning towards the certain device. After explaining what I was looking for in a device I was lead to the exact device I had been leaning about before entering the shop. If you want to get anything I very highly recommend going to Scarlet Vape shop in Newport Kentucky. If you want to get waited on by a very knowledgeable person see if Jewel is available. I want to thank Jewel again for helping me and I learned...