Bihl Brothers Jewelers — Local services in Newport

I drove here and walked up realizing they were about to close in about 10 minutes; started to walk away but made eye contact with the owner and figured I'd just go in and ask if he had what I was looking for; a jar of jewelry cleaner. After I left there, I sat in my car for an hour with tears in my eyes because of how my jewelry was treated. I know it was a total misunderstanding and the store owner did apologize for misunderstanding me. I was just mortified because he took my ring, said it was quartz, which it's not, and handed it off to another man. The owner proceeded to ask me where I got the ring from, I told him where and his tone changed as if he didn't like these people and just said "Yeah, we know them." While talking to him, I notice the other man putting the ring up to a polishing machine, thinking that my stone was harder than it actually was. I panicked because all I knew from my jeweler whom I got the ring from was that my engagement ring is sunstone and I have to be gentle with it because it's not a hard stone and can get damaged easily. I told him I didn't want to harm the ring by using that machine; the stone is sunstone and not quartz. He just said it won't, while continuing to polish the ring. I proceeded to tell them I don't want them to clean it like that, it's only a month old, it's not that dirty. All I wanted to know is what I should use to clean it at home because it gets build up underneath the stone. Told them my mom had a jar of jewelry cleaner she used to use, thats what I came for (Really wanted to know if that even ok to use). They just told me soap and water. I never got my jewelry cleaner and even worse after taking my ring and doing all the extra stuff to it, it's no cleaner than it was before because the area I can't reach under the stone, is still cloudy looking from soap and such. I can't stop looking at my ring and being heartbroken feeling like it just has a more roundish...

Working with Brett to find our engagement ring and wedding bands was an incredible experience! His passion, craftsmanship, and attention to detail made all the difference. He truly puts so much care into his work, and we couldn’t be happier with our rings!

The entire process was fun, stress-free, and memorable. Brett made everything so easy, and we are beyond excited to wear these rings forever. We look forward to continuing to purchase with him in the future and will absolutely be recommending him to anyone looking for high-quality, beautifully...

I stopped by Bihl Brother’s last week to fix a necklace that had some wear and tear, and didn’t know how to fix it myself. The owners were incredibly friendly, and ultimately ended fixing it at no cost (it was a very small fix). Would highly recommend them, they know what they’re doing and are enjoyable to have a conversation with. Would honestly give six stars if I could.

They have a cute, friendly dog that hangs around...