Poirier Sales & Service — Local services in Newton

If you are a retail buyer or DIYer, look elsewhere.

I purchased a floor model Asko dishwasher from Poirier in July 2019. Our 17 yo Asko finally gave way and led me to visit Asko dealers Ferguson and Poirier in Newton. Ferguson offered a new $949 Asko dw with a $150 rebate, bringing the total to $799. There was one catch - I would need to pick up the unit at the local Asko distributor, Clarke's, way out in Milford.

Jimmy (James Jr.) at Poirier offered a $1049 floor model for $869, with no rebate for floor models. I discovered that it had previously been installed at a home (food waste in the pump area), but I wasn't keen on making the long trip out to Milford for the Ferguson unit. I chose to buy from Poirier. While a toekick was missing, Jimmy told me it would be direct shipped from Clarke's within a few days. Good result on the surface, but this story gets worse.

As I installed the new unit, I discovered other hardware missing and unattached backplate hardware. I emailed Jimmy and he told me these would be sent soon from Clarke's as well. Fast forward two weeks later and the toekick and hardware hadn't arrived. I emailed Jimmy again and told him I needed the parts within days for others staying at my house while I was on vacation. He stated his parts manager now had the order and Clarke would be sending the product within a few business days. Great. Needless to say, it didn't arrive before I left.

With Jimmy out of communication for nearly three weeks, after I arrived home from vacation I expected a carrier had left a pickup slip at my house. This didn't happen. I drove directly to Clarke's in Milford to finally pick up all the parts - the one thing I didn't want to do with the lower priced and new Ferguson dishwasher in order to save time. There, Clarke tells me they had no record of any parts order exists under my name made by Poirier, in over 4 weeks. Worse, the parts weren't in stock anyway. Not a word from Poirier about any of this.

After I tell Jimmy this, the next day he sourced the parts taken off an Asko floor model at another Poirier location - something they could have done weeks before. Jimmy drove the parts to my house and offers to do the install. While this was a nice touch and appreciated, when he realized this takes 30 minutes, and involves removing and reinstalling the backplate and previously unattached hardware, not just simply attaching a toekick, he opted to leave and continue on with his day.

In total, I spent an extra 6-8 hours doing extra installation, phone calls, emails, and driving an hour out of my way to make this work.

With the increased DIY remodels and self-sourcing, Poirier's service and nearly zero communication toward a retail buyer is a lost opportunity. Save your time and find a different...

Absolutely fantastic experience and helps restore faith in non-chain small business. My mother needed to replace her in-wall air conditioners at Charles River Towers (CRT) in Watertown- the property manager recommended Poirier. Honestly, I was a little skeptical that we weren't better off going somewhere like Home Depot- you hear a lot of people sticking up for small business nowadays, but let's be honest, a lot of times small businesses don't really offer the better customer service to make up for the higher prices- this place however is different and will win you over.

My mother and I walked in and were greeted right away by a friendly young man and started to explain what we needed. Jimmy the manager overheard us and popped his head out the door- pretty sure all he heard was "Watertown" "condo" and "in-wall A/C" - but he immediately recognized CRT and knew the exact model and configuration we needed off the top of his head. Couldn't have been a nicer guy and is the type that will inspire confidence. The shocker was that the price was actually MUCH better than what we found online and the delivery fee was also incredibly reasonable- even more so considering they took the old units away. We scheduled the delivery and everything went off without a hitch- the delivery guys came exactly when they said they would, knew exactly what they were doing, and knocked out the replacement in a few minutes.

Bottom line- if you need appliances, go to this place. You'll deal with a no bs expert who'll help you get what you need- and then they'll deliver on the...

Every experience I have ever had with Poirier Sales has been second to none. The gentleman I deal with and always have dealt with is Mr. Jimmy Tieso Jr.

Jimmy is everything you can ask for in a salesman - friendly, knowledgeable, professional, and responsive.

All of my transactions with him have gone smoothly. When I purchased two in-wall AC units, he even arranged to have my AC sleeves replaced with a company they contract services through.

Three years after purchasing my AC units, I called Jimmy with a service question and he walked me through the repair over the phone - something beyond his job description. I do not think I have ever met a salesman that cares for their customers AFTER a transaction (or at all) as much as Jimmy.

Because of Jimmy not only will I be purchasing all of my future appliances from him, but I will be referring all of my family and friends, too.

If you have a bad taste in your mouth about dealing with appliances, please do yourself a favor and call Jimmy at Poirier Sales - he will...