The Container Store — Local services in Newton

Not sure what to make of my visit yesterday afternoon. I recently purchased a new house and was looking for things to organize my place. I had purchased something online for in store pick up so I decided to check out in person what else was available in store while I was there. I was greeted by several staff members throughout my visit asking if I needed help. That was great. But, there was one employee that asked me if I needed help and I said, no. Later on while I continued to go through the aisles she approached me again after I passed by her chatting with one of her co-workers in one the aisles. She said, Do you need any help with anything? I said, no. And then I wondered why she was asking me again. So, I said, "You asked me that already." And then she said, "Yes, but you have been here for a while." I responded, "Yes, I am going down each aisle." I continued shopping but that interaction disturbed me. I didn't know there was a time limit on shopping at the container store. What makes this interaction strange to me, is that after she asked me the first time whether I needed help and I said, no. She saw me multiple times while I was going down the aisles. If I wanted help we both knew that she was within close distance of me. It seemed like she was suspicious of me because I was taking my time going through the aisles. Not a...

The experience at the store with the design folks was great. The delivery was fine. The installation was good until we realized it wasn’t. The closet was installed wrong. The opposing walls though not identical were supposed to have the height of the drawers, shelves and hanging be the same. Unfortunately, the installers did not follow the design and the closet is not aligned. We reported the error and have been waiting for the issue to be rectified. Sadly, the initial response to our problem was - nothing. After calling 3 days later they finally seemed to get moving on the problem. Of course they can’t fix it until after our move this weekend which leaves us without a finished closet to put all of our clothing. The point of building this beautiful and large closet in advance was to have a place to put everything when we moved in. Alas, that’s not going to happen. We’re very, very...

Worst ever experience - ordered online almost 2 weeks ahead fro curbside pick up, once I reached the store 10 min before scheduled time I happen to find out that the store was closed 45 minutes prior - due to the plandemic?! No one felt the need to inform me or change the available timing on their website ?! Waste of my time driving there for 1 hour not mentioning the waste of gas. The next day I called customer service, who refunded me my not insignificant amount. She was very apologetic, but I was moving an need the containers. She agreed to give me a voucher for future shopping at their stores. Didn't receive anything until today. I reckon my business is not needed at this store. There are other places to get...