Costco Wholesale — Local services in Noblesville

I’ve always appreciated the friendly and helpful staff at Costco Noblesville, but my recent experience at the customer service desk was incredibly disappointing. I came in to return a few items, and was met with a level of rudeness and disrespect that I’ve never encountered at Costco before. The representative at the desk, Clara, did not greet me or show any courtesy. She began scanning my items without a word. When she placed a receipt showing $10 on a pair of pants I originally purchased for $21.99, I asked her to clarify. She told me a $5 coupon had been applied, but that still didn’t explain the refund discrepancy. I was also returning three tops and only received the correct refund for one. For the remaining two — which I purchased before any sale — I was only refunded $23 total, when I had originally paid $31. When I tried to explain this to Clara, she cut me off and said, “I don’t want to hear your stories.” This was shocking and completely unprofessional. I then asked to speak with a manager. Brandon, the manager, approached with a smile at first, but after Clara whispered something to him, his demeanor immediately shifted. He didn’t greet me or make eye contact — just began working on the screen silently. When I expressed my concerns about Clara’s attitude, he dismissed them and said, “I must protect my employees.” Rather than listening or attempting to understand the issue, he made me feel like I was the problem. I asked for my items back, but Brandon told me that I would need to re-purchase them because my card had already been refunded — even though I had clearly expressed that I did not agree with the refund amount. This experience left me feeling disrespected, unheard, and incredibly disappointed. Customer service is about more than just processing transactions — it’s about treating people with basic respect. On this visit, that standard was completely ignored. Costco needs to do better, especially when it comes to training employees and managers to handle customer concerns with professionalism and care. This is my first time to return items and get refunded less than I...

My first time at a Costco was actually irritating and disappointing. I bought my membership online and tried to verify my account. This caused me to go though similar questions as a credit/background check (multiple choice questions about what county a previous address was in and other similar ones).

After feeling like I was setting up a bank account, the app told me that I had to go in person to the store to get a photo ID made. Since I already use Sam's and BJ's this was already an odd adventure but of course, I have to play this out since I have paid for the membership. When I get to the store I provide my Driver's License (no big deal) and am told that the camera isn't working so they issued me a membership card without my picture on it.

FINALLY! I ran the obstacles and got my membership...

I get stopped at the door to show my new membership card (okay), do some shopping, and approach the checkout and that's when things go sideways. After the online interrogation that made me open Google Maps to look for the closest street to my house out of 5 choices that I've never heard of, I get stopped by a lady that tells me that I can't finish my walk to the register unless I show her my drivers license. Confused, I show her my card and explain that i already showed it upon entering the store. She then tells me that she isn't worried about the membership card because it doesn't have my picture on it because their cameras at customer service aren't working. I am finally bothered enough to start arguing with her about how it's not my fault that their cameras don't work.

I figure that I'm only out $60 and I won't renew. I'll just stick with Sam's...

Came to this location for the first time the other day to renew my membership and it was honestly one of the most uncomfortable situations I’ve had in a long time. All I wanted to do was renew my membership the same as I had previously and they fought me tooth and nail thing to upsell me this or that…trying to convince me to sign up for a credit card…etc. I get letting people know about promotions and all that but when someone says “no thank you I’m not interested” that means they are not interested and that you shouldn’t continue to PRY and make the customer feel dumb for not falling for your sells pitch. Even after I told “pieter” no thank you multiple times and after him raising his eyebrows at me like he was shocked I didn’t wanna double the amount I planned on spending for my membership, he then brought the manager over who also tried to go over all of the same sells pitch I just listened to for the last 15 minutes. I was shocked at how aggressive and un welcoming they were because I just wanted the basic membership. Costco needs to train their employees to handle this a little differently. I was so uncomfortable and it took almost 30 mins as he also tried to get me to do this whole app thing ….auto renewal …when I was just trying to shop and had a friend waiting on me. You guys should offer to help people with the services like auto renewal or setting up the app like give them the option to say “no thank you” instead of demanding….i won’t be back to this location. Obviously very...