The UPS Store — Local services in Nocatee

Update 08/01/2024: This will provide you with the DIFFERENCE in shipping fragile with OUR UPS store and staff vs the Post Office. Buyer chose first time with post office to save money on China from 1878 (T&R Boote - England), although packed with dishware box, per dish padding, extra foam, bubble etc and marked fragile (see pics attached as a result), now the buyer gets to deal with obtaining something back under their insurance, she stated it looked like the box was kicked in…..

Now, look at the lovely response from the buyer purchasing a second batch which was packed and shipped via OUR store and staff (big shout out and thank you)!

Second batch completed by OUR UPS people:

I got the box opened and its contents unwrapped and everything is fine! But everything was so well wrapped that it came through fine. Everything was excellently wrapped. And it all looks beautiful, especially the teapot! And the extra plates are sure to come in useful. I will send along a picture of them in use - when I have a chance to host again. Thanks again for your generosity. Regards, Martha

An update 10/4/2023, I go here at least once per week, I see no reason why that woman below gave them a rating as such, this place is amazing, their employees are amazing, always smiling and zip you through the process, she had to be having a bad day because these people go above and beyond for EVERY customer ALWAYS!

An update: Had about an hour of notary services and these people were superb. I was worried about taking their time up and the employees vacillated between me and incoming customers, never missing a beat. And how pleasant to work with, keep up the great work...

Extremely Disappointed with Service Today

I am a long-time resident of Palencia and have lived here for 20 years. I've used the UPS Store in our community hundreds of times over the years. However, today's experience was so ridiculous, I felt compelled to speak out.

I walked in with a lightweight package that had been taped with duct tape. The top was slightly open, and the woman behind the counter told me I would need to buy a roll of tape because "duct tape comes off in the weather." Fine—I was ready to spend $6.99 on a roll. But then I remembered that in the past, the staff have always been kind enough to put on a strip or two of packing tape when needed.

So I asked if they could just use a little from their roll behind the counter. She told me they are "only permitted to give ONE piece of tape" and would have to charge me five dollars for an additional piece. Absolutely absurd. She even turned to her colleague for confirmation, who said, “I have no idea—I’ve never charged for tape.” Yet the first woman insisted, “We always charge five dollars. Isn’t that correct? Like we do at Julington Creek!”

At that point, I was so frustrated I walked out with my package.

For context: there is usually a tall, dark-haired young man who works there—he’s professional, helpful, and one of the nicest people I’ve met. I’m not sure what happened to him, but his absence was definitely felt today.

As a business owner myself, I can tell you this: customer service matters. And if today’s employee worked for me, she wouldn’t last a day.

Palencia...

I recently had the pleasure of using UPS Print Services, and I couldn’t be more impressed with the experience! From start to finish, it was a smooth and hassle-free process, all thanks to Mikey, who helped me every step of the way. I came in with a specific printing project in mind, and Mikey took the time to really listen to my needs, offering thoughtful suggestions to ensure the final product would be just what I was hoping for.

Mikey was incredibly knowledgeable about all the available printing options, and he guided me through the different choices based on quality, cost, and turnaround time. He patiently answered all of my questions and made sure I understood every detail, which I really appreciated. The service was fast, and the final result was outstanding – the print quality exceeded my expectations, and everything was done on time.

What really set this experience apart was Mikey’s professionalism and friendly attitude. He made me feel like a valued customer, and his positive energy made the whole process enjoyable. It’s rare to find someone who genuinely takes pride in their work and goes the extra mile for their customers, but Mikey truly did that.

If you’re looking for top-notch printing services, I highly recommend this UPS location. Mikey and his team provide exceptional service, and I’ll definitely be returning for any future printing needs! 5 stars...