Blue Moon Cycle — Local services in Norcross

Needed my oil changed in my BMW K1600 B and called Blue Moon to see if I could get it done in the next few days. Spoke to Tom in Service and he said, "How about today?" In the past, I've waited weeks to get my oil changed at other local dealers in the Atlanta area but not at Blue Moon! They are eager to serve and the quality of work is world class! They don't mind squeezing easy jobs like oil changes with bigger jobs to keep people on the road. It's not that way everywhere you go! This is the second experience I've had with BMC and they keep getting better! Customer service is the name of the game there; friendly, inviting and eager to assist! These guys are the best! I trust them completely with my machine! Oh yea, if you want to see some really cool bikes of all eras, go in the showroom and see Mike or John, the owner or just browse till your heart's content. (Don't forget to go upstairs!) They have all types of bikes dating back to the 1920's w/ a soft spot for BMWs. It's almost like going to a museum except many of these one of a kind vintage bikes are for sale! Blue Moon Cycle is a great place to get your service work done or to go and just look! Cool stuff. Very cool people!!! Five stars plus! I'm a customer for...

This shop is not run by true enthusiasts. I would give 1/2 star if I could. I was out of town for four months on a job, and just got home on a Sunday with plans to leave Tuesday for a long needed and planned motorcycle trip. I ordered tires from Revzilla so they would be waiting to have mounted when I got home. I drove two hours to go to this shop, as it was the only BMW oriented shop open on a Monday. I arrived right when they opened, and was told they would not mount the tires because I did not buy them from them. When I explained my circumstance and the trip I had planned the next day, they said if I left them all day, they might get to them at some point. Really? I was flabbergasted to say the least. I used to work in a Honda shop, and we would never turn away a fellow motorcycle rider. You are going to charge for the labor regardless, and usually more if the customer brings their own tires. I also would have dropped everything to help a fellow rider out. I ended up going to my local Harley dealer and they mounted the tires for me. When I told them the story, they charged me 1/2 price. Now that's a fellow biker...

I bought my bike from Blue Moon and have been taking it in for service for years. The owner (John) seems to be in a foul mood every time I see him lately. He's short with customers on the phone and raises his voice to employees and customers alike. His employees seem to walk on eggshells around him and his attitude makes for an uncomfortable customer experience at best. That said, the service from the mechanic and other staff has always been really good. I just wish John wouldn't be so abrasive to his staff and customers.

I have no doubt that if I were to push back on his attitude, I wouldn’t be welcome to bring my bike back in for future repairs. If I had anywhere else to go to service my particular bike that wasn’t hours away, I’d do it in a heartbeat. As it is, I’m going to try someone else locally who will take on my bike, just so I don’t have to hear John being rude...