Earthbound Trading Co — Local services in Norman

Horrid customer service. I felt like I was the one that had done something wrong despite the fact that I had a receipt. And purchased in Texas. I was told that I could not get a refund on my American Express. I could only get a card with a credit on it. I didn't find anything I wanted. For an exchange. She still could not get the money onto the card. I just decided to give but this is the absolute worst customer service i've ever been around. Now I have fifty six dollars worth of something that I don't need. I honored and did the right thing by coming back with a receipt and the product's not damaged. My loss, your gain huge corporate craft store. I run a boutique and I would never treat people. The way that the girl in the store did. She just acts like you're annoying because you're upset over what happened, it's her energy, it's just really bad. U should act genuinely apologetic...

I have never been so disrespected in my life.... I went to buy a pair of jeans at the earthbound sooner mall location in Norman and the woman working the register looked at me goes “no way you fit in those”. She then proceeded to interrogate me on my size/weight... as a person who has struggled with body image in the past and have learned to love myself I in no way shape or form find this okay. When my friend, who witnessed this interaction, went back in to calmly tell them what they said was wrong and had hurt me they were just as rude to her and claimed to have done nothing wrong... they did not apologize or say they would try to be better.. but we as people need to be better.... body shaming is a real problem and the two woman working today are part of this problem.. earthbound trading co...

Very well organized and they have a large selection of items. Employee was not pushy. She asked when we first entered, if we were looking for anything specific. We said we're just looking right now and she said let her know if we have any questions. The shelves were fully faced and organized...I know I said that already, but it really was! All products on the shelves were aligned evenly and the shirts on the racks appeared to be organized by color....extremely easy to see what products...