Stop & Shop — Local services in North Andover

Yesterday while shopping I needed to use the restroom and when I entered this area I was totally surprised to se how filthy it was. I did take pictures to show toilet paper all over the floors and the toilets were disgusting. It was also evident the hand towel dispenser was empty and paper all thrown around it. I brought this situation to a clerk at the desk to inform the Manager how awful of the condition the restroom was in. I actually had to go over to Dunkin Donuts and utilize their restroom. How can the employees use the restroom in this condition and not bringing it to Management's attention. They don't have the ability to clean their hands so imagine they handle all of the products in the store such as the meat dept, deli dept, bakery dept etc. This turns my stomache and deters me from shopping there ever again. The Management needs to step up ASAP. You lost this customer. NO STARS...

I must live in a different universe because while this door has a wide selection, it's simply not what some of the reviewers have said. I find it overpriced even the sales. There's an occasional exception. But the price of at least one competitor is significantly lower for the same items. The only advantage they have is a liquor license.

The story centrally located on a main highway with plenty of parking and it's quite attractive. But in comparison to at least one other chain and there is nothing remarkable about this store nothing at all. I know there are stores that are more expensive but I also know there are stores who are less expensive.

I just got an answer from the company which made me angry because it was deceptive. Even the item on sale are cheaper elsewhere. This is a response for the public but not for the knowing. Because of the deception I am lowering it...

Since I wrote my original positive review, Stop & Shop has fully embraced a self-checkout that has an error 90% of the time I use it, started charging for paper bags that tear way too easily, and treats me in a way that feels like they think I'm a shoplifter every time my self-checkout has a problem (which, as I mentioned, is most of the time).

I find that driving to the friendly clerks and baggers (and great prices) of Market Basket makes more and more sense all the time.

Stop & Shop, don't be penny-wise and pound-foolish. Your stores are usually pretty empty when I'm there, while Market Basket's are packed. You can't make customers perpetually frustrated and expect them to keep...