Tulle Bridal — Local services in North Andover

I was really excited to make an appointment here after reading the amazing reviews about the staff and reasonably priced dresses. My mother and I drove the 45 minutes to get there and were met by our consultant. The consultant asked for the date of the wedding and when she realized the wedding was about 5 months away, her attitude shifted. She told me my selection was limited to whatever was off the rack and I couldn't even browse most of the store. Totally fair - I actually went to the store because the reviews raved about the off the rack options. I told her I understood I didn't have time to place a custom order and would browse what could be sold that day.

Her next question was budget. I replied that I didn't want to go too far over $1000. Her response was "Ok, well, I'm not even going to show you anything on this side of the store. We will have to go to the charity side." My mother was slightly mortified to be told we weren't even going to be able to look and we let the salesperson know that we could certainly go over $1000, even double, if necessary; just based on the reviews I'd read, I actually thought $1000 was within range. This was my first visit to a bridal shop and I didn't know what to expect (I'm not one of those brides who has been planning her wedding since childhood- not that there is anything wrong with that!).

Instead of talking to me about ranges, she just brushed us off. I was really embarrassed and told her I felt like she was "budget shaming" me. At that point, I felt terrible about waiting too long to get a dress and then terrible about my budget. Generally terrible about being there and for letting this person make me have to hold back tears as an adult woman.

I did eventually break down in tears and walk out, but I did try on a couple dresses first so the 45 minute drive wasn't a total waste for my mom. I actually found 2 off the rack dresses that fit perfectly and were about $1100. So available immediately and within my budget despite being told I needed to shop on the "charity side." However, Tulle's off the rack selections are DISGUSTING. Likely because the store is dirty. Rips, stains, missing buttons, armpit discoloration and musty smell. I totally understand that off the rack means there is some wear from regular trying on and you'll need to dry clean it, but I couldn't believe someone would pay $1100 so a dress that looked like it was thrown on the floor and stomped on after every person tried it on.

From the moment I walked in, I was shamed about waiting too long to find a dress and my budget. Tulle ruined my first dress shopping experience and nearly deterred me from going to another shop.

Fortunately I found Vows in Watertown the next day where the sales team was AMAZING. So sweet and helpful. Assured me that they could look in their computer network to find a dress or do a rush order on any dress in the store. Their off the rack selection is also beautiful; they clearly care for their dresses and leave them wrapped to prevent them from getting dirty. They were truly the opposite of Tulle and I am so thankful for that. I found a beautiful brand new Watters dress that could be custom ordered and altered in time - for $1100! Same price as the sad ripped one (also a Watters) at Tulle.

I ended up ordering the Watters dress I tried on at Tulle online (brand new with tags) for LESS THAN HALF the cost. It came in 3 days, is impeccable, and was so much cheaper! My advice is to skip Tulle and head to Vows or if you find something at Tulle, see if you can find it at the Designer Exchange & Bridal...

Really sad to have to edit my previously 5-star review, but after my gown pickup last month my experience with tulle has unfortunately changed.

In November I ordered my dress from tulle. At that appointment, I was measured and the woman working there kindly told me that my upper body was a 4 and lower body was an 8, but that she recommended ordering a size 6 because the top couldn‘t be taken in 2 sizes while maintaining the integrity of the design. She said maybe it would be snug in the hips, but likely okay, and I followed that recommendation.

Last month I picked up my dress for my now postponed wedding, and it didn’t fit my hips at all. I knew this was a risk and didn’t blame tulle for it at all, at first they were helpful looking for seam allowances etc. I was alone due to Covid and fighting back tears and said I absolutely didn’t blame them and that I just wanted to go and would find a solution in the now 15 mos until my wedding.

The owner then came and insisted on remeasurimg me over my dress, then showed me my November measurements vs current measurements to redemonstrate that this was my fault and not theirs (I have gained 5lbs since November). For anyone that has body image issues or is struggling during Covid, this is really upsetting and also not necessary as I never blamed them for the fit and of course was still paying the full price for my dress. I told her I didn’t need to see these measurements and would just please like to pay and leave.

Finally she asked me to wait a bit so she could check their inventory, I said ok and after a few minutes she came back saying they didn’t have an 8 in that dress (this was already obvious before) but that I could take the sample size 14 dress instead. To reiterate I had a size 6 and it was still big in the chest as I have gained a small amount of weight and in November they said taking it in 2 sizes would be too much, now she was offering a dress 5 sizes bigger in the top. I didn’t see how this was a solution and declined and said I just really wanted to leave now.

Being alone due to Covid and having this try-on experience was so upsetting and I feel like I really missed out on a fun bridal moment. It was not their fault that the dress didn’t fit but body shaming a bride to the point of tears is just unacceptable. I left and cried in my car before luckily regrouping with my mom and bridesmaids to work out a solution. Ultimately with 15 mos to my wedding I will find a way to make the dress work. All the other staff at tulle besides the owner were nice and positive, but the owner really made me feel horrible about myself and my body in what should be a welcoming environment for...

I first off would like to say that I had multiple people at my very large place of business recommend that I check out this Salon! This was the first and only bridal salon I went to. Usually I am very picky with my dresses and usually cannot make up my mind. For some reason any formal dress I've ever worn has always been something that fit like a glove the moment I put it on and this appointment was no different. I had made an appointment earlier in the week and when I got there on a very busy Saturday the staff was still very friendly! At first I was in a side area but as soon as one of the other brides left I got to move to a beautiful and comfortable area with lots of lighting and mirrors and a nice place to sit for my mother and future-MIL. The stylist that helped me was very patient and we joked in the dressing room as we got in and out of dresses which made me feel more comfortable since I was stressed enough having both my mother and MIL in the same place at the same time. I thought I knew what I wanted but after many dresses and feeling like i wouldn't find the one I was looking for I believe Heidi the owner found the exact one that would do it for my Riviera Maya Beach wedding! The absolutely stunning Maggie Sottero and extremely light and aerie gown was absolutely perfect and fit me like a glove as if it was made for me. I took it as a sign and both my mother and MIL reactions affirmed my thoughts that this was the one. The stylist and owner completely made me up with the perfect veil and headband and bouquet. When I came to pick up my dress and veil 3 months later i didn't have the best memory and I actually ended up with the wrong veil through a communication error. When I called the Bridal Salon this morning Marissa was a godsend and said she would talk to the owner and they would fix it no problem. This Salon is soooo accommodating and is truly beautiful in such a quaint location! I will definitely be recommending my ever growing list of engaged friends to try this salon first! Thank you Ladies at Tulle...