Nordstrom — Local services in North Bethesda

Just had some disappointed experience at Nordstrom cosmetic department at Montgomery Mall location again yesterday. In the beginning, i was being helped wonderfully on choosing the color of Armani foundations by one of the Armani beauty associate - the “wonderful” associate. Yet, I told the “wonderful” associate that I needed to walk around to decide which color that I wanted since she put two shades on my face and a lip color (I didnt ask about what lip color or lipstick she used on me because I wasn’t planning to get). After walking around the store for like 15 mins and looked into mirror with different lighting, I went back and decided to get the lipstick for sure. Yet, the “wonderful” associate was helping another client. So, I told her that I’m getting the lipcolor for sure and just not sure which one I had on (it’d be a lovely color for my baby shower in a week). She mentioned that it’s a lipstick and in color - Smile 100. I just waited aside for her to be done with the current client. So, I can buy it from her and she could receive the commissions. While I was waiting, another associate tried to help me by asking her what lipcolor that I had on. This time, the “wonderful” associate told the other associate a different color. From the moment, my mind told me to slow down since I don’t want get something that I don’t like. I tried to wipe my lips with tissue while comparing the lipstick applied on tissue directly. None of the colors that were mentioned by the associates matching from the wipe off my lips. This time, the other associate was like the lipstick came off from my lip won’t be the same as applying on tissue direct. I was like ok... yet, nothing else was offered. I would have thought she would try to offer me try on to see which one to match. Anyhow, I took out my Nordstrom card and ready to buy. Yet, still waited for another 15 mins. No one tried to offer me help. And, the “wonderful” associate was finishing to ring up the client and still didn’t acknowledge to help me after. I waited for few more minutes and decided to leave. It wasn’t the first time I had bad experience at some beauty counters at. this location. Definitely, these bad customer services drove me away to different locations (Tyson’s always excellent!!!) or online shopping only.

7/18/19: I just wish the customer service will get improved at...

This Nordstrom location consists of some of the worst customer service I have ever seen in my entire life. In almost every department, you can expect insufficient service. The MAC counter, for instance, is horrific. Every employee has a an awful attitude and will walk past you numerous times before even asking for help. They have no respect, and are out of order. Yesterday, I encountered yet again, another horrible experience, and I have now made up my mind to never go back. I stood at the MAC counter for 10 minutes and watched as employees walked past me without offering any help, and then when Carol Golden came by to assist me, she instructed me to clean the make-up myself. She also instructed me to move out her way so she could assist another customer. This other customer came after me, but she was assisted within no time. I am through with this store. I have given up on my chances of receiving outstanding customer service due to my ongoing bad experiences. I am not sure why these employees cannot get it together and execute adequate customer service; it makes no sense to pick and choose which customers you'd like to appreciate. I believe the Nordstrom brand as a whole has depreciated because of this store. From now on, whenever I enter a Nordstrom, I will have the expectation to receive poor service. It seems as if their hiring process isn't selective because there is absolutely no explanation for why these employees continue to slack. I would highly recommend people to not support this Nordstrom location. Try your luck...

This rating is for the mens section of Nordstrom. When I walked into the mens section I expect to see what I had seen online. Nordstrom buyers you are cheating our men and you are cheating your stores of a great buy. Men don't necessarily look for sales, they look for Quality, outstanding detailed designs of clothing. Needless to say I was in your store yesterday and I was looking for the designer "Maceoo"! They have a handsome collection online, but when I came to the store to view it, you did not have not one item on sight. I want to touch, feel, hold against my skin to see if I really love it for my sweetie. That was insane that your sales rep wanted to send me to a store call "Zara" to find what I was looking for! So now the sale was completely lost. I was very insulted by that after tell the sale rep exactly what I was looking for and you had nothing to compare. I have 3 special men I purchase items for year round, and I want to be able to find what I am looking for right away or something close to it. I should not have to order 5 different shirts online to make a decision, I want to see at least 3 out of the 5 in the store to have some idea of what I am buying or May need to order later on. And by the way, from what I have seen yesterday, the mens section is really your worst section in the store. I will be forwarding this letter to the head office as well. 2019 is on the way in the door, get ready to enhance your men shoppers...