Ulta Beauty — Local services in North Brunswick Township

I booked an appointment for the end of June back in February. I called the week before when I had a scheduling conflict to see if I could push back my haircut an hour. My hairstylist had been switched. The staff could not tell me when it had happened or why I wasn’t informed. I was frustrated but just pushed back my appointment 2 weeks. No one ever apologized for the inconvenience, and thankfully I called or I would have had no idea.

I walk into my appointment a few minutes early to see that she double booked my time. I had to sit and wait 20 minutes to actually be seen. I understand sometimes appointments run over but her starting a client as I walked in was unacceptable. The other client and her were discussing what color to dye her hair and had not even started. Lorena came to get me and was rushing through the entire process. She apologized to her manager and a trainee who had to wash out her other clients hair dye, but never to me for the situation. Lorena rushed through my haircut and had awkward smalltalk. She seemed embarrassed at the situation. I told her how I parted my hair, and she parted it on the other side when she was done. Not a big deal but she rushed me out of there. I paid and left and once I got to my car, I correctly parted my hair and started to cry. My hair looked like a shelf. The photo of me in blue is when I walked back in and asked her to fix it. She never apologized only said “my lines are good”. There was no blend at all. The layers are still horrendous. It’s a haircut that is 1) much too short, as I requested just a few inches. There is a before photo attached as well and 2) Is very poorly executed. I waited a few days and I’ve tried to play around with how I style it. But it is honestly a terrible haircut. The layers are too intense to look good and the shelf look is slightly better but still terrible. I spent a good amount of money on this and I am heartbroken over how my hair looks. Lorena is an “Elite stylist” at ULTA and she hacked off my hair. Now I will have to pay someone to fix this mess only going to get shorter. Lorena was unprofessional and poorly manages her time at the Salon. I never once felt taken care of and I will never be back. I also do mot appreciate being called Love. I think it might be an ULTA thing but it’s super...

I recently visited to pick up some travel essentials—I had accidentally bought the regular version of my travel concealer so I went back to get the right one— and to look for new perfumes, as I've just run out of my Killian Don’t Be Shy. Over the years, I've tried popular scents like Gucci Bloom, Miss Dior, Black Opium, Daisy, and Flowerbomb, but I'm looking for something lighter. I had purchased last week the new scent from philosophy which isn’t my normal scent profile but I love their products. Yet the scent did not last at all so I also went back hoping to find a more floral fragrance long lasting fragrance. While I like Neroli 36 by Le Labo, it feels too powdery, so I wanted to find a mix and to see if my previous favorite were an option or it my olfactory senses had changed

I know asking if I need help is part of the job, but if someone isn’t knowledgeable about perfumes and doesn’t understand my preferences, it doesn’t help much. After getting frustrated and not finding a great scent. I asked for help finding neroli-scented perfumes, but there was no one around for about 10 minutes.

When I flagged someone for help, the associate didn’t seem to know much about the perfume section and had to look things up. I could have done that which I did do. Instead of the neroli options I wanted, I was shown fragrances with milky and lavender notes. Those are completely different . It felt like I was being treated differently for trying to make informed choices about my purchase, especially since I want to spend $350 on two perfumes to become my signature. It was as if I was being rushed out and profiled because I wouldn’t just purchase the ones she suggested. I prefer to feel confident in my purchases rather than return items. I might just order from Sephora, or a department store or online, where I can find better help and better service. The audacity considering I was spending nearly $500 this month there. Edit: After reading other reviews it seems like the staff definitely has some racist/prejudice people on staff, which is unfortunate because most were poc. But it seem other customers have had the same experience in the...

I am writing to express my deep concern and dissatisfaction with the service my daughter and I received at your 875US-1, North Brunswick, Nj 08902 on 09/08/2024, specifically involving an employee named (( Lindsay )). This morning, we visited the store to purchase a hair straightener. While we were checking out different brands, Lindsay approached us and offered assistance. She recommended a specific brand of straightener and even offered to demonstrate it on my daughter’s hair. Unfortunately, during the demonstration, my daughter expressed feeling a burning sensation on her forehead, to which Lindsay casually responded, “That’s okay.” After Lindsay finished and left, I was horrified to discover a visible and serious burn on my daughter’s forehead.

When I asked Lindsay for a burn ointment to prevent the burn from worsening, she claimed the store had nothing suitable for burns. Her dismissive attitude and complete lack of empathy made the situation even worse. Lindsay did not show any remorse or concern, despite clearly being responsible for the injury.

This level of carelessness and negligence is unacceptable, especially in a store that should prioritize customer safety and well-being. I have already contacted customer service to file an official complaint, but I wanted to provide further detail about the incident. Attached are pictures of the burn caused by the improper use of the straightener by your employee I expect prompt action to address this issue and I would also appreciate information about what steps will be taken to prevent this from happening to others...