Regal McCain Mall — Local services in North Little Rock

Horrible management. The theater is a very nice building, RPX has reclining seats, etc, but DO NOT go here the first weekend of any big release, even if it's not what you're trying to see. We've had about 5 terrible experiences getting into movies here out of 10. Twice we've showed up 30 minutes early and literally missed our showtimes waiting in line for tickets and had to get showings MUCH later because they only ever have ONE employee at the ticket counter. Imagine a half hour line with only one employee. Yeah. You can't get military discount via app, so this means you have to show up an hour early if you want your in person discount. This last time, we made the mistake of trying to see Black Panther on Saturday night. We were there AN HOUR EARLY and it took us that entire time to get into our theater WITH PRE-BOUGHT TICKETS. Why? Because the management doesn't care. The entire crowd was given no direction of where the line was for which showings. So, 3 different showings (all scheduled within 30min of each other) were standing in a giant quagmire filling the entire lobby with no idea if they were in line or not. Everyone facing different directions, with no line movement. When they started finally getting people ticketed, everyone just turned and started funneling toward the head of the line. Everytime more people came in the doors they just pushed in toward the front, so they got in their movie faster than most of the people who were there for an entire hour. For this ENTIRE TIME there was not a single employee anywhere to be seen trying to help or organize. When we made it to the ticket taker, it was only two guards taking tickets with 4 employees literally standing behind them doing nothing. They appeared to be managers. In short, this theater apparently doesn't know how to handle even moderate releases and management does not care in any way. They have not made any...

My wife and I had a pretty miserable experience tonight. I live in Little Rock, which has plenty of its own theaters. So, this was my first time driving over the river to see a movie. The reason we went to NLR was because they were showing a double feature of the original Blade Runner, along with the new one. The tickets were not cheap, but they are cheaper than paying for two separate movies.

The bad experience started before the movie. The employee working the concession stand completely ignored us, even after walking right by us four times. It took about ten minutes just to get a pretzel, popcorn, and a soft drink. The pretzel and the popcorn were burnt. The pretzel was inedible, and I'm not even sure how you burn popcorn when the machine basically does all of the work. Luckily, we got there twenty minutes early.

First, they forgot to turn the lights off in the theater for the first ten or fifteen minutes of the first movie. My biggest issue, however, was the complete lack of intermission between the movies. I got up halfway into the credits of the first movie. I went to the restroom and called the babysitter to check on the kids. I might have been gone for ten minutes.

When I returned, I had missed the entire opening scene, a major plot point, and couldn't figure out what was going on until about halfway into the film. I'm fairly positive that they didn't even show any trailers. How exactly is someone supposed to sit through almost five hours of film without a break?

It seems like for $50 in tickets between the two of us, they could have at least given us a few minutes to use the restroom... This is all very unfortunate, as the theater is otherwise very nice, new, and clean. We get very few chances to have a date night, especially during the week. I'm not going to risk the next one at this theater. I will...

I purchased RPX reserved seats online a few days ahead of time. We arrived an hour early and picked up our tickets from the kiosk at the theater. Since we had reserved seats and an hour we decided to walk around the mall a bit. We arrived back 20 minutes before the movie was supposed to start. Having never been to this theater before I asked the ticket taker how it worked with reserved seats. He said "Oh, don't worry about it." Thinking maybe he'd misunderstood what I was asking I tried again two different ways and each time was told not to worry about it and that they didn't matter. Had we known this was the case we wouldn't have killed time walking around the mall. Know if you are buying tickets online reserved seats are not in any way marked as reserved and the attitude of the staff is that they don't matter. 10 minutes later another man with a reserved ticket in the same row arrived to find his seat was also NOT reserved. If reserved seats aren't going to be honored they shouldn't be sold as reserved at a higher cost and there isn't much benefit to buying them ahead of time. (On a personal note Regal.. I've spent the last 3 months caring for a relative on hospice care with no days off. My birthday was yesterday and I had to plan way ahead and make arrangements to be able to even get a few hours free to go see a movie with my daughter for my birthday. None of that is your issue but from a customer service standpoint you may want to let your employees know that just because something doesn't matter to them doesn't mean it isn't a big deal...