Classy Girl Beauty Supply — Local services in North Miami Beach

This review is for VERONICA. The girl in the back that does the wig installations!

What happened to me today was embarrassing and SO BIZZARE!

Background: The 1st time I went into the store was December 2020. I saw a wig I liked and returned a few days later to purchase it. When I returned I had it installed by Veronica. Our interaction was very pleasant. She did a good job. I never had a wig installed before so she suggested that I not get the neck area glued saying it would be irritating for me, to which I agreed. When she was done I was very satisfied. I gave her a generous 30% tip and bought the products she suggested I get to keep the wig looking good. The install lasted a long time. I went back to the Beauty Supply store 3 more times. Once I went to ask Veronica how to remove the wig. She told me I needed 90% alcohol. I bought it and went on my merry way. The next time I went to chat with Veronica and ask her about how to color my wig and things like that. That was the extent of our interaction. Alway pleasant.

Today: I went in with a wig that I wanted to install. The cost of the install went up from $29 to $40 so I asked if the cornrows were included. I asked because if not I would've cornrowed my hair myself. I said that I wanted to have the wig installed and put in a ponytail. I went to the front to pay and then returned to the waiting area in the back. Veronica was helping a customer, installing her wig. I stepped out and when I returned a minute later the man at the front counter told me Veronica had a problem with me. He said ask her if she wants to still do your install. I didn't understand what he was saying and thought he had me mixed up with someone else. I was confused by what he was saying. I said, She has a problem With Me? Why, for what? Are you sure? I was just sitting there. He said, Go ask her. Veronica still had the client in the chair So I was going to ask after the client got up. When the client got up, Veronica said she was going to take a 20 minute break and walked off. The man from the counter came from the front of the store and told me in front of another customer that Veronica has a problem with me. I said are you sure she is not mistaking me for someone else. He said no. So I said what does that mean she has a problem with me. What is the problem. He said he doesn't know, but she doesn't want to help me. I said OK, I don't have to beg for service here. He told me to come to get my money back. I did and I left the store. VERONICA I don't know what that was about. But whatever the problem was you could have just told me. I wish...

I was a loyal customer. Until Friday night... I went to this beauty store straight after work because it's near my job. Im in uniform ran in at 8:53. And they close at 9. I knew I was going to be quick because I knew what I wanted. I had my items in hand heading to the counter. At the counter the old guy told me to "GET OUT" because they were closed. Its 8:57. The other guy said no finish your purchase. But like elders say never spend your money where people don't greet you, dish out attitude or follow you. So I dropped all of my items on the counter and drove over to BEAUTY EXCHANGE!! It was opposite of my house but the service is always on point. And they are open until 10 or when the last...

I made a purchase on 5/31/23. Items total $155.44. I had several items but was given credit card receipt only. I called back to let the employee/manager know I did not receive all items. I was handled very poorly. I asked for and denied an itemized bill so I could confirm my purchases. I was continuously told to bring In receipt which I only have for credit card. First of all I am NOT asking to be given something I did NOT pay for but not even given the itemized receipt to confirm purchases. EXTREMELY POOR CUSTOMER SERVICE. STAY CLEAR...