Burger King — Restaurant in North Miami Beach

Coming from a business stand point… being polite and respectful, especially in a restaurant setting should be a given.. however might require some etiquette training. Stopped in for a bite to eat, we ordered from the kiosk since no one was present at the counter. We asked the young lady whom seemed to be a lead ( brown shirt) early 20’s maybe Latin for assistance with menu options. She came off very snobbish and sarcastic.. not to mention after explaining to her that the kiosk doesn’t allow you to ask for the burgers fresh and hot she walked off and proceeded to speak to others in the back ( sandwich makers) about our conversations because they all were looking through the fry station in laughter. After the food came out.. it was not hot nor was in on a dine in tray which was ordered. . I ask for Zesty sauce which was thrown in the bag on top of my fries, I then said that’s” unsanitary”. To whom she seemed very unbothered. We then asked for a manager on shift… he said his name was Jason, name tag said Jay, who appeared to have already been notified of the reason why his assistant was needed. His attitude and demeanor should not be what represents this company. He said some very harsh things which was not needed. Training is needed seriously. Just by the picture posted.. you can clearly see where Jason is speaking with his hands and being funny in a matter which clearly was not. My order number was 58. Please use this a a educational tool. To add, when we asked for the name of the manager, he said oh it’s a name I cannot pronounce....

Dear Burger King Customer Service,

I am writing to express my extreme dissatisfaction with the service I recently received on 10/28/23. My experience was nothing short of disappointing, and I believe it is essential for you to be aware of the issues I encountered.

First and foremost, the wait time was unacceptably long. I had to wait for over an hour for my order to be ready, despite there being only a few other customers in the restaurant. This excessive delay was not only inconvenient but also frustrating. Manager was also cursing and not making the order the way it supposed to be.

This is not the standard of quality I expect from Burger King, and it left a significant dent in my overall dining experience.

The staff's attitude and professionalism were also disappointing. They seemed disinterested and did not provide a friendly or welcoming atmosphere. It was evident that customer service was not a priority during my visit.

I believe it is crucial for Burger King to maintain high standards of service and food quality, and my recent experience fell far below these standards. I hope this complaint will prompt you to address these issues and improve the overall experience for your customers.

I look forward to a prompt response and hope that steps will be taken to rectify these problems to ensure a better customer experience in the...

WHAT AN EXPERIENCE FROM HELL THIS WAS. Coming from the hospital after visiting some sick love ones, being told that time is running out, we went to the local Burger King down the street from the hospital. And was greeted by some of the worst service ever. I asked for a Coke, was given Diet Coke. When brought to the attention of the worker I was told “Oh we out”. But never once verbally said anything. The workers were very condescending and rude. Even the Manager (Jay, white guy with pony tail, heavy set) decided to be rude when as a professional I gave him words of advise to give to his staff, he decided to just as rude as they where. It saddens me because these are young individuals who represent a brand that has stood for decades. And to know that this is how it’s represented is HORRIBLE. I mean HORRIBLE and I hope they are reprimanded IMMEDIATELY. And please encourage them all to find other places of employment as customer service is not for them, this could have ended worst. Way worst, but because I have decorum I simply got the necessary information to file a direct complaint and walked out. I will never come to this...