Starbucks — Restaurant in North Miami Beach

One baristas took my cash payment, handed me my food & then approximately 3 minutes later (still waiting on drink) another baristas comes to window with drink but stops to the register. I had to ask is that my beverage? He states "yes" so of course any person after paying already would ask "what am I waiting for, I paid?" He tells me that I wasn't charged an extra $1.00 for the extra inclusions. I was shocked to know after asking for extra inclusions from other locations (habitual eater at Starbucks & normally pay on app) that there was an extra fee. Now, I didn't have a problem paying but I've already cashed out, held the line longer, & not being informed when he approached the window with my beverage that I wasn't charged, and I had to ask. That was the frustration for me. I canceled my beverage order, asked for a refund, and of course that held there line some more (not intentionally on me) but he could have simply informed his coworker of their error and/or informed me there is an $1.00 extra but you don't hold the customer's beverage of an...

By far the worst service and rudest employees ever. I can't believe I spent so much of my hard earned money here for 2 years given all the times they screwed up my order, took forever despite not having any other customers, and this last visit was truly my LAST visit. I showed up at 7:00 sharp and the clock struck 701 as I pulled up to the speaker, which was my fault but they were so rude! They ignored my plea for a quick cold brew but they were still serving their last customer at the window so I was stuck behind the car. When the car drove away, the two attendants looked at each other and made it a point to ignore me, started picking up and walked to the back. I understand I got there right at closing time but they didn't have to ignore me and I'm just over their gross...

Literally waited 15 minutes in line got to the window to pay was told I would need to pull around and wait for my order I stated I have to get to work off cypress how long is it going to take no response he gave me my money back used to be my fav Starbucks I come here otw to work every morning and order the same thing I will NOT return I did not feel as if I was valued as a customer nor was my time valued I will order from the Starbucks near my job THEY DONT CARE ANYWAYS ITS STARBUCKS!!! I rather keep my little bucks from now on. As a small business owner the employees at this establishment needs to Retrain on customer service and etiquette to help with...