Sea Mountain Vacations — Local services in North Myrtle Beach

Let me start by saying, we have a large family with a few married siblings, nephews , nieces etc. and finally got the time to take a few days off that worked with our schedule, to be able to go to Myrtle Beach and spend some quality family time! And we were so excited…until the following occurred…… I feel compelled to write this review to provide an honest account of our recent stay at Sea Mountain Vacations. While there were aspects of our experience that were satisfactory, overall, the cleanliness of the property and the behavior of the hosts left us deeply dissatisfied and concerned for our well-being. Let's start with the most alarming issue we encountered—the presence of broken glass left in the bathtub. This was an absolute safety hazard, particularly since we were traveling with children who bathe in that area. It is unfathomable that the hosts would allow such a dangerous situation to exist, putting their guests, especially young ones, at risk. This negligence is inexcusable, and we were appalled by the lack of attention to basic safety measures. God forbid if a child swallowed a piece of glass?? Just imagine! The audacity, that even blamed US for the broken shower glass door! All because they have a so called “rigorous inspection” done prior to renting out the property. I assure you, there was no rigorous inspection done, and the fact that they’re insinuating that WE were the ones that broke the door is just completely false and to be honest extremely sleazy.

Unfortunately, the cleanliness of the vacation home was equally disappointing. Upon arrival, we were greeted by dirty rugs, (which btw they also blamed on us, because of their “prior to rental rigorous inspection I previously mentioned) the sheets had disgusting hair ALL over some of the beds to the point we couldn’t sleep on them. The overall lack of cleanliness was evident throughout the property, leaving us with a sense of discomfort and unease. It was clear that the cleaning standards were subpar, and the hosts had not made any effort to ensure a hygienic environment for their guests.

In addition to the cleanliness and maintenance issues, our experience with the hosts was nothing short of abysmal. Originally, upon arrival…the hosts seemed friendly and nice, and willing to care of any and all issues, however after our stay…the story changed REAL fast.

They were displaying a complete lack of professionalism and courtesy. Our attempts to address the concerns regarding cleanliness and safety were met with hostility and indifference. And even blame that it was OUR fault! The audacity of it is mind boggling.

In conclusion, if you’re looking for a vacation home rental in the Myrtle Beach area, I would stay FAR Away from Sea...

We stayed at Hem's hideout. I had a major issue with overcharges, THREE times!! In addition to issues with the house which is decorated nicely but is still old and had many issues. I will share more.

The overcharges: Make sure to take a screenshot of the confirmation that include the amount you are being charged. I did and that helped me a lot with the overcharges issues I had with them, especially that they don't send a receipt detailing the amount. They only sent me a confirmation email, not $$ info The first overcharge of $389 was 2 weeks before second payment due. We had a bit of back and forth about this. I shared the screenshot of the confirmation page online that included the right amount I was supposed to be charged. After explaining and sharing the screenshot, they investigated, and realized that their new higher fees were applied to previous reservations and they said it impacted 11 reservations. They proceeded to refund this overcharge. $778 overcharge with the second scheduled payment. I had to explain again, and share the screenshot again. They made me chase it down for 2 WEEKS before I got a refund, I called them almost every day when they said will get back to you and did not. This is when I decided to move forward with leaving an honest review. 9 days AFTER we checked out, I received a check in instruction email AND got charged the same amount as the first overcharge of $389. I am currently dealing with this and extremely frustrated.

The house: PROs: nice décor, spacious and huge kitchen. 5-7 minutes walk to the beach. CONs: the bunkbeds room is separate from the house, you have to go outside to go there, has no closet or storage space at all. It has a half a bath next to it that is falling apart, leaks and issue with faucet (we reported all these issues and they fixed what they could fix). All beds need new mattress protectors, they were stained and gross. The AC in a couple of rooms has a loud rattling noise. They fixed them a bit. I slept in one of these rooms the last night and the air was blowing very hard in my face, if we close the vent the noise is on. The door to outdoor shower was stuck, the shower is dingy and gross. The gate to the backyard did not open, issue with bottom hinge.

Bo showed up quickly and helped us with issues above and was very friendly. He deserves a 5 stars. He might have been the only reason why I would not leave this review, until that last overcharge after we checked out. They need to fix their system that is hurting them and their business, and pay more attention to the properties they manage in between stays to fix any minor issues and not have guests waste their vacation time to chase down...

Since I can’t respond directly to your response on my previous review, I’m posting this here from another account as a reply.

Yes, you did accommodate an early check-in, and we are so stoked and expressed our gratitude about that. But you know what baffles us even more? Before our early check-in, we called and you had informed us that the cleaners + inspectors literally just finished. We arrived just a few mins after that. So, how on earth can they miss a ceiling that is falling apart??? Clearly from the looks of it, this is not something that just happens out of the blue—it is rotting inside!!! YOU SAID FROM YOUR RESPONSE THAT YOUR TEAM DIDN'T FIND ANY EVIDENCE OF BLACK MOLD, HAVE YOU DONE A MOLD TESTING INCLUDING A SURFACE & DNA / ERMI MOLD SAMPLING? IF SO, WHERE'S THE REPORT? How does a rental company like you with many units not monitor their units? Especially if you charge a $300 cleaning fee. LOL Even the maintenance guy that went there said that he wouldn’t put his kids in that room by the looks of that damage.

I'm attaching a screenshot of your Facebook response where you claim to have purchased dinner for my entire family as compensation for the inconvenience—something that never happened. When I asked for proof that you had made the payment, your team went silent, which isn’t surprising because we have experienced your lack of communication beforehand.

We’ve been more than patient, giving you plenty of time (about to be a week now) to process the reimbursement you promised (which we didn’t even request—you offered). After our terrible experience with your rental company, you added insult to injury by failing to follow through on your offer.

And now you're asking us to get in touch with you? After all this trouble, shouldn't it be the other way around? Isn’t that what customer service is for? You can contact us because you have our contact details - we texted our Venmo account to your customer service, and you had our contact information on file when we made a booking. Again, TERRIBLE SERVICE.

You probably wouldn't bother resolving this issue if I haven't been blasting your platforms. So I’d expect that you would be contacting us, not the other way around. You make up for this situation you created. We wouldn’t be going back and forth in reviews and social media if you stayed true to...