Giant Eagle Supermarket — Local services in North Royalton

I've been a North Royalton resident for 20 years. I have never been a fan of this store but I go strictly for convenience. Go is now past tense. I will never go here again! Within the last few weeks I've gotten a bad watermelon, a whole chicken I bought was bad, I cut open a pepper and it was bad, the inside of a peach was rotten and the apples had no flavor. When I was waiting in line today, as usual, a gentleman in front of me had to go back and exchange a bag of carrots because the inside was all slimy. Their produce and meat are horrible. This evening was the last straw for me. I went to order some broccoli salad from the deli. The woman had an attitude and said it wasn't "her side"....no one was on "this side"! Luckily there was kind woman behind the counter that helped. There were no containers for her to put things in and there was no pricing on the salad I wanted. Everything just looked gross and dirty. I was there at 5pm. The remod has made it inconvenient to walk through the isle. There are are displays everywhere. It's impossible for two carts to pass each other. The prices have gone up and the quality has gone down, which I didn't think was possible. 3 bags and $80 later I walked out dissatisfied again. I hoped the remod would help but it did not. It looks dirty even after the remodeling. The only area I think that is semi decent is the bakery. WE NEED A NEW GROCERY STORE...

I don't like going here unless it's my last resort, all the milk in my fridge has spoiled, and everywhere else in the world is closed.

Store redesign aside (the building owners are in control, not GE) I can never seem to find anything, they have an awkward amount of lanes open at a time (or not open, self-checkout included) and for the numbers of times I encounter somewhat friendly staff, I have run into just as many grumpy staff. Honestly, at this point my expectation is that I'll be vaguely ignored by the checkout people until they tell me my total with a sigh.

Perhaps most frustrating is the inherent suspicion they cast my way any time I purchase alcohol. More than once have I gotten comments about not looking old enough to purchase those items (sorry I look young for almost thirty?) and just as often am I completely ghosted if purchasing alcohol - not even will they say my total but they stare me down, telling me "You can pay at any time now". I don't mind being carded, I mind having my integrity put into question. Needless to say, I've stopped making any alcohol purchases at this Giant Eagle just to stop the raised eyebrows and accusations of...

The only gripe I have and I have held my tongue for way too long until now...is the fresh produce. The fruits and vegetables are just terrible at this location. It has been for at least 6 years now, for me anyway. I tried and tried and re-tried to give the produce a chance but every time I bought, it would be bad by day 2. So... I buy my fresh produce down the street either at the other Giant Eagle by Highway 77 or the Marc's in Brecksville.

Sorry...one more gripe....The "new" double doors for the entrance...REALLY Stink! They are not really "double" at all. They are much smaller to get through. Otherwise, one person could walk in with a cart and one person could walk out with a cart at the same time. It is not happening. The whole entrance area gets clustered and jammed up ALL of the time now. Especially, on those BUSY Saturdays or Sales days. If you look at other Giant Eagles that have these same double doors...they are not this skinny....they are actually wide double doors. They should have just left the old "in" and "out" side by side doors alone...it was smooth...