Cabela's — Local services in North Township

Update 6/6/25: I just want to take the time to say thank you. Cabela’s social committee reached out to me immediately. They took the time to investigate the matter, and even told me to reach out to them if I hadn’t heard anything by the 4th of June. Unfortunately, I had to reach out again, because I hadn’t heard anything or received any form of communication from Blue Grass Vacations. Today, we received a call from Tabitha of Blue Grass vacations. She assured us she would follow through and take the time to make sure we received our refund. She apologized and said that the company was in the process of changing systems, and refunds mistakingly became mismanaged due to the changes. What’s appreciative because she took responsibility and accountability!!! As customers, that’s all we want it’s to be treated as though we matter. We received the refund in the mail today! Thank you to Cabela and Bluegreen Vacations for re-establishing confidence in your companies!! Thank you for a Six Sigma experience and a job well done!!!!

This review is on a company within the Cabela store. They have a booth, and offer vacations for you to listen to a script to possibly purchase a condo in specific areas. You pay upfront for the hotel and date for vacation, and you have up to a year to cancel. Well we decided not to go on this vacation, and asked for a refund. There was an issue returning it to the card, so a paper check was mailed, which they said takes 4-6 weeks to receive. Ok, cool! We all know the mail can be slow, and it can add to the time frame. It has been 8 1/2 weeks. The problem is that when you call for information, they just tell you 4 to 6 weeks, but are not able to give you a date when the refund was processed, and when it was mailed out. You also are not able to speak with a supervisor. I decided to write a review, because this is bad business. Although the company may not be Cabela, it is associated through business with Cabela. So if you go in and decide that you want to pay for the vacation, make sure you will be going for sure. Hopefully, the actual experience of the vacation is legitimate! I hope we get the refund soon, because this definitely is very unprofessional, and just bad...

This review has NOTHING to do with the team at the store. The staff at the stores are pleasant, professional, courteous, and attentive. The problem is, it is completely UNACCEPTABLE to be waiting 2 plus hours to get assistance at the firearm counters. This isn't an isolated one time thing. Everytime I go, you're looking at 1.5hrs or more just to get some help. Corporate SERIOUSLY needs to do something about this. As I mentioned, common occurrence multiple times at multiple locations. I have a rifle to pick up soon and I'm dreading it. Yes, you can call in and supposedly make an appointment. Yeah. Good luck getting g through on the phone. No one answers and it's corporates fault, not the staff. (Hammond IN, Bolingbrook, IL)

Left a negative experience so it is important to leave a positive one!

Review for Sebastian and Miguel – Cabela’s Hammond, Indiana (Archery Department)

I cannot say enough about the incredible service I received from Sebastian and Miguel in the archery department at the Hammond, Indiana Cabela’s. In a time when great customer service can be hard to come by, these two went above and beyond in a way that truly deserves recognition.

I came in needing help with a compound bow, and even though they weren’t obligated to assist me to the extent they did, Sebastian and Miguel took the time, care, and expertise to make sure everything was perfect. They patiently answered all my questions, made thoughtful suggestions, and offered advice that only true professionals could provide. Their dedication and genuine enthusiasm turned what could have been a stressful experience into an absolutely enjoyable one.

It’s rare these days to find people who are willing to go the extra mile simply because they care about doing a great job and helping customers. Sebastian and Miguel exemplify what outstanding service should look like — knowledgeable, personable, and truly passionate about what they do.

Thank you both for making my visit memorable. I’ll definitely be coming back and recommending the Hammond, Indiana Cabela’s archery...

If you're not a "Preferred Looking" customer don't look for the Firearm Counter to assist you. I should say the older gentleman that Management called "Chris". Was blatantly lied to by him about ammo availability I've been tracking for several days. He pointed me in a direction of "I don't care to help you". Thankfully another Employee who has a 'here to serve' attitude stepped up and asked if I would like him to check in back. "Chris" of course snapped "There isn't any!" Told them I'd like to speak to management and of course "Chris" tried to say the gentleman assisting me was a Manager which the gentleman quickly responded "I am not management Sir but I will get a Manager for you." While speaking with the Manager the gentleman who was willing to assist me returned with a box of ammo he was able to find in back(which is where it's stored due to its reputation). While speaking with the Manager and before the gentleman showed up with a box of ammo, her lies she tried to feed me to help cover for "Chris"s most unprofessional behavior and attitude were greatly confirmed when the box of ammo was presented to me. I hope the gentleman who excelled at Customer Service with this matter doesn't have retaliation against him and is looked at for a potential Leadership Role within the company. I honestly feel had I not been a minority looking for a caliber with a bad reputation dressed in work clothes (as opposed to my office attire) "Chris" may have been more willing to service the CUSTOMER. Though the limit is 5 boxes I was given 1 and not even offered the FN brand showing available too. Instead of arguing with the Negative Employees at this Cabelas, I thanked the gentleman greatly for assisting me, checked out and didn't even look in the rear view mirror as I pulled away from one of the MOST AWEFUL EXPERIENCES I've ever encountered at...