Swanel Beverage, Inc. — Local services in North Township

We have been a customer of Swanel for years. Up until last year no problems. Nancy is great to work with. Last year we were running out of Co2 very quickly in July, August and September. So much that we needed to have to be serviced twice a month. Possibly a leak? Had Coke and Pepsi come out no leaks anywhere. In September after the "driver" had come out the week before we were empty again. Check our sales reports the sales were even each month. Very frustrated, on the phone with Nancy on a daily basis, we came up with that the driver must come inside and give us a sheet to verify delivery and to let us know they were there. Went outside with the regular driver only to find out he was off for a few months. This year was okay until September. Got filled on November 3rd empty by the 20th then had to pay for small tank to be filled. Drivers did not come in the store to let us know they were there as previously arranged. Now the aggravation hits a high because talking to Chris, the boss, basically telling me we used a whole tank in 17 days, me telling him impossible. Pulled the sales definitely impossible in November. He gives me the GPS reports; the driver is not at our address but across the street and our security cameras back it up on that date that the driver was not on any side of our building. GPS report says 9 minutes. This last driver was there for 25 minutes. Chris thinks we are all stupid and allows his drivers to...

I have been dealing with them for 10years with my other bar I own. We recently bought a new location and we emailed them to schedule appointment with a rep and that’s when the nightmare began. The rep Ellie decided to just show up at the location with no appointment and lied to my bartender telling them she was were here to inspect the equipment ( there is no previous contract with them). Ellie got into the basement of my bar and then decided to take one empty tank and one I just spent 3 hours the day before driving 20 miles in traffic to fill. Ellie response was well they are swanell tanks and we took them. This lady is like a gangster Lying to my employee and then taking tanks without permission and had no right to go through my Bussiness. I requested a appointment not a rep to show up with no appointment when I’m not there, lie and then steal from my business. I am filing a complaint with the local police on Ellie for theft. Ellie tells me they have no previous contact with my bar so why is she taking stuff out of my bar. The previous owner didn’t use the soda gun for over a year and how would swanell even know what what equipment I have. They are scammers if I could I would give them a -5 star...

I received a one star negative review by Swanel for my business, so thought to return the favor. This is the second time I have received a mystery charge from Swanel after paying c.o.d. I always pay bills and deliveries immediately, so I don’t have to worry about them in the future. I called Swanel to discuss the latest bill I received in the mail, which turned into a complaint due to the lack of clarity. The manager nonchalantly said they must not have explained it to me, but it’s been a year. I cannot continue to engage in business with a company when I am unaware of their billing practices. Instead of just discontinuing business, they wrote a negative and slanderous review, sent a staff member to my restaurant shortly after our conversation to retrieve the CO2 tanks which had already been paid for, then threatened that if I didn’t give the tanks back to them within a week that they will send the new balance to collections. Remember, the tanks are paid for. Also, I was charged $2 for the postage of the new bill 😂 My concerns have been validated by their actions. Thank you, Swanel. Good luck...