The UPS Store — Local services in Northampton

This place closes at random hours for no reason and they don't pickup their phone EVER so you can't even check. It's happened to me 4 times now and they were closed during a minor snow storm all day.

USPS and FedEx are always open and FedEx Kinkos is SO MIUCH better.

Also the last time I was here I was extremely poorly. I'm always friendly to retail employees as I understand how people can be. Rather than being greeted at all (silence) I was treated with rolled eyes and an annoyed sign just trying to drop a return off. Ridiculous.

Not sure why UPS tarnishes their reputation with the poorly run franchises. Wish an independent shipping broker would open up in the area.

UPDATE & response to UPS:

No - there was no snowstorm when you were closed. That's a complete lie. There was 2 inches on the ground.

And this store just recently refused to accept an Amazon return. I left the item on the counter and told on of the clerks that it was an Amazon return. Like I've done dozens of times without issue.

This time, they refused to accept it and insinuated that I was cutting the line. I was not. This was a drop-off, and again, I've dropped things off this way dozens of times before. When they told me they wouldn't accept it, I left it on the counter and stormed out.

They THREW the item on the ground outside near the trash. Obviously there was some pretty extreme attitude and words from them as well.

That's some next level unprofessionalism and honestly it's borderline harassment. I'm no longer going to do any biz with UPS period. It's worth paying a bit more for the wonder USPS, who, never screws up and is...

My last vist i had at northampton ups before Christmas holiday was unacceptable,they took to long, purposely making me wait for my label,not being able to print it,making excuses.Delaying my time.worse when home I learned they didn't even scan one of my packages so though I tried to call them to inform them of there mistake they were rude, obstinate and difficult, refusing to fix there mistake,not wanting to give proper paperwork or allow the package to be re-admitted even though they still had custody of it. Because of this I'm now dealing with amazon & trying to get my money back through a special refund but they are making M e wait a certain amount of time buy a special date because they want to make absolutely certain at the ups store doesn't end up actually scanning the item, which I know for well.They won't because app instructions have made it clear,that by there stand i haven't even given it to them yet. All of this has become a giant headache. I do not plan on using this particular store In the future they're screw up has made things a giant mass, and they do not have the capacity to do things cleanly and clearly. They do not take responsibility. They make too many excuses and they blame the customers. They also have a habit of constantly changing the...

Probably the worst place I’ve been to to get anything mailed out. Nothing but attitude, as if me requesting a service to pay almost 100 dollars for was an inconvenience. Then when I was worried about my item sitting in the back, unpackaged, cause they “wouldn’t have time”, the associate raises his voice at me, tells me if I don’t like it I can go elsewhere. Completely, completely unprofessional. They left me worried that something I spent over a thousand dollars for is just kicking around. It needs to arrive same condition or I could be penalized. None of this made any difference to them. They have absolutely no soul. Rude, nasty people. It breaks my heart to see a business in Northampton operate in such a manner. I understand some people don’t like their place of employment, but this was just sad. I’m sorry you feel small that you have to raise your voice at customers behind a counter. Wish I knew who operated this store so I could bring up my concerns more thoroughly. If you’re closer to any other spot, I highly recommend doing...